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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for Wouldn't stay with this hotel chain again...long story short...you get what you pay...hotels.com did a great job for handling my unpleasant stay so i do appreciate that...plus this hotel is not good for my large (and loud) family. The soundproofing of the rooms wereawful. I wont be petty and show pictures but they need to do a better job with the people they hire to clean.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with our Housekeeping team in an effort to improve our performance further. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
David, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Rundown place, horrible, disgusting very low maintenance etc... The place is in need of a better management team, the property is falling into pieces 😤😤😤😤👎🏼👎🏼👎🏼👎🏼👎🏼
quack poor
Business response:
Shannon, please accept my apologies for not meeting your expectations in regard to your stay. We hope you will consider giving us another chance to provide you with a much better experience in the future. Sincerely, General Manager
Too musty and smelled of Indian spices I tried two rooms and one had a broken AC unit and the other was very musty and smelled like someone cooked Indian food in it.
Business response:
On behalf of my team, please accept our apology for the musty smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for your candid feedback. I hope you will return so we can make it up to you. Sincerely, General Manager
Disappointing The hotel shuttle shuttle doesn't start until 6am so this didn't work with my travel plans. There was no coffee pot in the room which I was shocked at due to being an extended stay facility. The hotel may have provided one if asked, but almost all hotel rooms have one. There was a penny on the floor behind the bathroom door and loose rust deposits in the bathtub, with a dripping bathtub faucet. So, the cleanliness? The smoke alarm cover on the ceiling was missing with wires taped and hanging and the smoke alarm... read more
Business response:
Terry, We are sorry your suite wasn't properly prepared for your arrival that we did not live up to your expectations. You deserved a comfortable and stress-free stay. We have inspection procedures in place to ensure each room is ready for the next guest, and our goal is to make sure all of our guests have a clean and comfortable room. We clearly missed steps in your case and we apologize. Thank you for sharing your feedback so we can improve to ensure your complete satisfaction on your next visit with us. General Manager
Horrible place Booked this place week before. When arrived could not find receptionist. After knocking, ringing and calling by phone she finally appeared and told me that she has no room available. Honestly, I could not believe that that is possible. I booked it in advance and we are still in America, right? But receptionist confirmed that she does not have any rooms and she had to deny a lot of other people who booked in advance. I walked out and saw a couple who called other places trying to find a stay. I asked them if th... read more
Business response:
We appreciate you taking the time to provide feedback. We're sorry our hotel was overbooked and unable to accommodate you, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
Would not do it again There was a lot of trash around the hotel. The BATHROOMS ARE OUTDATED. However, the front desk worked hard to find us rooms even though we had reservations for months.
Business response:
Janis, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience going forward. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.