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4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Melissa, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Roach Motel We Booked our room 3 months in advance..got there and they overbooked reducing us from a room of 2 beds and a pull out sofa to a room with one bed because they had given our rooms away leaving my family and I to share one bed that and we ultimately had to relocate from because of bed bugs in the bed and dead roaches in the tub and a odor that smelled stale..halls were filled with trash and loud neighbors playing guitar and obstructing the peace..we moved to another room that was cleaner on another floor but still... read more
Business response:
Thank you for staying with us and sharing your review. We are sorry about the issues experienced with your reservation, and even more so that we did not appropriately correct the situation to your satisfaction. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feed... read more
Frat Party Aftermath Hotel Trash bin at entrance to location had a stack of garbage on top of it that was at least 18 inches high. Lobby looked nice, but shoes stick to a dirty floor when you walk. Elevator looked like it hadn't been cleaned in a week. Highly disappointing in almost every way. The one bright spot: The reception staff was one of the nicest and most accommodating that I've met in my travels. The room was neat and tidy but had an odd smell. Honestly, if I had not pre-paid for this room, I would have walked away... read more
Business response:
Steve, I apologize for the cleanliness issues you encountered. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Poor Maintenance, Non-responsive staff, dirty, +++ Carried arm full of gear from car to outside door which would not recognize my key card. Back to car to dump stuff, then front desk for new key card. Regathered belongings, got in the outside door, but then it would not open the room door until I got another card! First bad clue- kitchen floor felt sticky. Room had a bad odor. Light controlled by witch at door unplugged. Bathroom sink valve stuck on full hot. Complained first day and not fixed three days later on checkout. T... read more
Business response:
I apologize for the disappointing stay you had with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your concerns will be shared with the management to take immediate action to identify why we failed so we can prevent these issues from occurring again. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Unpleasant I arrived later than expected, and was given a room all the way at the other end of the hotel, conveniently where all the other guests went to smoke outside. This would have been fine if they didn't talk loud enough that I could hear them through the wall. Two of them almost got in a fist fight, and at that point I felt very unsafe. I requested a nonsmoking room, however I had the wonderful scent of smoke come into my room through the large gap between the floor and the bottom of my door. Will not be staying here ... read more
Business response:
We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We apologize for any discomfort or inconvenience caused to you by our mistakes, and we hope we will have another occasion to welcome you back so we can exceed your expectations. Sincerely, General Manager
Hot and unclean The front desk attendant Sash was great when we got there. However when we entered the room it was downhill from there. There was no toilet paper and no trash bin in the bathroom. We reserved the room for 4 and only had towels for 2. When we went to the desk to get more towels and wash clothes they said they did not have any ready and gave us bath mats to dry off with. There was trash behind the night stand and under the couch. The room was 80 degrees when we entered and the beds were hard. We will definitely... read more
Book somewhere else Room want clean. Bad experience.
Run for your life from this place! The dirtiest so called upper end extended stay hotel I have ever been in. Too busy tired and emotionally drained right now to even deal with it. Don't ever stay on south miami blvd location.
You get what you pay for The room we were given was next to the exit to the building so it was loud all night long. When I booked the hotel I got it for the airport shuttle well I didn't get that because they stopped the shuttles an hour before my flight got there. Good thing I called before leaving for my trip to verified where I thought they would pick me up at. No where on my reservation did it say that the shuttle stopped at a certain time. When I got there to check in the staff member that greeted us was very rude. The ... read more
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.