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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible The staff are so rude. My room wasn't ready when I checked in at 7pm. There was hair in the shower, trash under the bed, and it was noisy from 12-2am. Stay away. Stay some where else.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to read your room was not clean and that you didn't receive great customer service. Our staff will be firmly addressed on these issues to make sure we are providing guests with excellent accommodations. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Less than no-thrills in semi-renovated rooms Although the hotel was recently renovated, there are still several problems with this facility, especially the service. First, the getaway breakfast is little more than a wrapped muffin, packaged grits and cereal, and granola bars. There was only sugar, and although on the first day the front desk gave me a sweet and low, on all the days after I was told they had none. When my bathroom flooded, I had to bring the wet towels down to the front office in order to get new towels. Ther... read more
I would not stay here again. Not even a hairdryer in the room.
It was terrible and the place was dirty. Housekeeping knocked my door at 9:30am when checkout was at 11:00am and asked me when was I leaving.
Business response:
Your feedback is important. Thank you for sharing. Please accept our sincerest apologies on the cleanliness of your room and that our staff inconvenienced you. Our housekeeping staff have been addressed on the proper cleaning standards that rooms must meet. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Ok hotel In just 10 dollars more you get breakfast and respective staff
Unimpressed Hotel was described as having a complementary breakfast. That only included coffee and 1 type of granola bar. Our room was extemely dirty. Lots of trash and food found around the beds and in the closet. Staff was nice, but usually unable to be found. There was some sort of disturbance at the hotel one evening. There were police officers when we arrived back one evening, and a man in handcuffs right out side our room. If I had not been charged upon arrival, I would have checked out after day one!
Not a pleasant stay Poor service
No rooms available upon check in Service was horrible. Reserved room several days in advance but when we arrived at the hotel to check in we were told That no rooms were available. Eventually spoke with a Regional Manager whom set us up to stay in their last double room after reserving a King. Young guy working the desk with mimimal customer service skills. Overall horibble Experience. As we were checking out, we experienced another guest dealing with a wifi problem and bad service. Would not recommend this Hoyle at all. Sta... read more
You'll be sorry. Took forever to check in but the desk clerk was very attentive and nice. She was by herself with many check-ins. Changed rooms because AC didn't work. The AC in the new room worked for about three hours and then conked out. Bed was superbly uncomfortable and super squeaky. Bed noise woke me up every time I moved or changed position. Elevator was filthy and smelled of puke. No soap or shampoo in room. Had to request some and they said that they don't supply shampoo. Very lame breakfast. Overall a horrible hot... read more
Business response:
Thank you for taking the time to write a review about your stay. I am disappointed your stay was not better and disheartened to read the many issues you endured. I will work closer with our staff to make sure customer service, maintenance, and cleanliness will grow back to our high standards. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.