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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty hotel room with mold in the bathroom tub was so discussing I had to take a shower with shoes on. My bed I found a couple of strands of hair in the bed sheets. The smell in the hallways smelled so bad I almost wanted to throw up. They require you to put down a 100 dollar deposit which is insane. They don’t let you know before booking the place. I will never stay there again.
Business response:
Dear Tiffany, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please retu... read more
It’s invested with roaches, had to leave and stay at another hotel
Business response:
Dear Ramona, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. It was a pleasure to have you as our guest, and we hope to see you again soon with a better experience.Sincerely,Hotel Management
Absolutely terrible! Room reaked of smoke, there were ashes on the dresser, floor was disgusting and food splattered all over counter, so much dust and particles in corners and on corners we were afraid to even walk barefoot in the room. Furniture was worn and very old and scratched. Check in the key didn’t work and had to come back. Told front desk two guys in masks and hoodies on first floor trying to get in and she responded not my problem…. Beautiful building on the outside not on the inside.
Business response:
Dear Stacey, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Nothing worked ! Nothing worked, no remote for the tv and the microwave didn’t even work
Business response:
Dear Sharon, We appreciate your feedback about the issues you encountered with the TV remote and microwave. Your experience does not align with the standards we aim to provide, and we apologize for any inconvenience. Please know that we take your comments seriously and will address these concerns with our team. We appreciate your understanding and hope to have the opportunity to improve upon your experience in the future.Sincerely,Hotel Management
Broken toilet broken microwave no one was concerned
Business response:
Dear SANAH S., Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the broken toilet and microwave during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyabl... read more
Business response:
Dear SANAH S., Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the broken toilet and microwave during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyabl... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.