Extended Stay America - Ramsey - Upper Saddle River

Business response:

Dear Karina,Thank you for sharing your feedback. We’re genuinely sorry to hear about the discomfort you experienced with the room's humidity and odor. Your experience is important to us, and we’re taking your comments seriously to make necessary improvements. Please accept our sincere apologies, and if you decide to stay with us again, we promise to work hard to provide a more pleasant experience. Your comfort is our priority, and we hope to have the chance to better serve you in the future.Sincerely,Hotel Management 

Business response:

Dear Bradford,We deeply regret that your stay did not meet your expectations. Our goal is always to provide a comfortable and enjoyable experience for all our guests, and we apologize for falling short. Your feedback is invaluable, and we will use it to make necessary improvements. Please consider giving us another chance in the future. Thank you for bringing this to our attention. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Tiffany, Thank you for sharing your feedback about your recentstay. We are very disappointed to learn of the cleanliness issues you experienced andextendour apologies for the frustrations you encountered, as our staff did not handle this professionally during your time with us. Your feedback is invaluable as it helps us identify areas for improvement. We will address this appropriately and hope you will give us another chance to provide you with the outstanding experience we are known for.Sincerely,Hotel Management 

Business response:

Dear Kevin, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. Your specific remarks regarding the walls of the guest suite are duly noted. Thank you for bringing this to our attention. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. T... read more

Business response:

Dear Shaquasia, We sincerely apologize for the outdated condition and uncleanliness of the hotel. It falls far below the standards we set for ourselves. We take guest feedback seriously, and your experience will be used to prioritize improvements. We're committed to providing clean, comfortable, and up-to-date accommodations. We'll investigate a thorough cleaning and refurbishment plan to ensure a more positive experience in the future. We hope you'll consider giving us another chance.Sincerely,Hotel Management