Extended Stay America - Ramsey - Upper Saddle River

Business response:

Dear Jayden, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to h... read more

Business response:

Dear Jessica, Thank you for sharing your feedback. We apologize for the unpleasant odor and the cleanliness issues you encountered upon arrival. It is disappointing to hear that our service did not meet your expectations. We strive to provide a welcoming and clean environment for all our guests. Your comments will be addressed with our team to ensure improvements are made. We hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Selma, Thank you for sharing your concerns. We take the safety and security of our guests and their belongings very seriously. Our team is committed to ensuring a secure environment for all. We regret that your experience did not meet your expectations and appreciate your feedback. Please know that we continuously strive to improve our services and facilities. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Mark, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hote... read more

Business response:

Dear Giselle, We sincerely apologize for the unpleasant experience you encountered during your stay. Providing courteous and attentive service is fundamental to us, and we deeply regret any rudeness you experienced from our team members. Additionally, cleanliness is of utmost importance, and it's disheartening to hear that our standards were not met during your visit. Please rest assured that we are addressing these issues with our staff and implementing measures to ensure a more welcoming and hygienic environment for our gu... read more

Business response:

Dear Richard, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. We work hard to provide a clean and comfortable environment; therefore, we apologize for the issues that compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Ryan, We are glad to hear that our front desk associate could enhance your stay with their helpful assistance. However, we apologize for any cleanliness concerns you encountered. Maintaining a clean environment is important to us, and we appreciate your feedback. Rest assured, we will address this matter with our team to ensure improvements are made. Thank you for sharing your experience, and we hope to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Management