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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor conditions Room smelled like weed. Room was run down. Cigarette burns on the counters. Mounding missing in the bathroom. Hair dryer ripped from the wall. Very low budget hotel.
Business response:
Dear Stacey, Thank you for reviewing your stay at our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Phone was broken in room. I left private property out edibles from the dispensary on the desk, before the day out with marine brother! not there later in the evening when I returned. Assistant manager was the one in the room. edibles go missing. Management tells I trust my A Manager! They tell me the value of my stolen property! says her daughter works there at the dispensary, she had a medical card too. She wouldn’t steal. She still works here still, heard someone lost 300$ once! I’m in a wheelchair no handicap room for me.... read more
Hotel stay Room is filthy
Business response:
Dear Lauren, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
They weren’t at the front desk nor did they answer the phone when I or extended suites called.
Business response:
Dear Sean, Thank you for your feedback. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.