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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stay there again
Business response:
Dear Guest, We are sorry your experience did not meet your expectations. We truly value your feedback and apologize for any shortcomings during your stay. If there is anything specific you would like to share with us, please feel free to contact our customer service team. We appreciate your feedback and will use it to improve our services. We hope you will reconsider and give us another chance in the future.Sincerely,Hotel Management
Disaster No rugs on the floor. Beat up laminate floors. 1 plastic cup to use. I had soda and had to rinse it out so I could use it to brush my teeth. Furniture is beat up and from the 70's it seems. No ice! No ice machines in the building. So if you are staying for one night, even filling up the ice trays you have no ice. Walls have paint splats on it. They put one of those rounded shower curtain rods up and left the holes where the old one was all frayed. The shoer/tub is one fo those fabricated ones, they "reconditioned" i... read more
Business response:
Dear James, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. Sincerely,Hotel Management
Trash cans in bathroom full from previous occupants, based on dirt and stains it appeared that sheets had not been changed, had to pack up and change rooms at 9 PM. TERRIBLE EXPERIENCE
Business response:
Dear Patricia, We are genuinely sorry for your terrible experience during your stay with us. It is unacceptable that you had to deal with full trash cans and dirty sheets in your room. We understand the importance of providing our guests with a clean and comfortable environment, and we apologize for falling short of your expectations. Your feedback has been shared with our housekeeping and front desk teams to ensure these issues are addressed and not repeated. We hope to make it up to you and provide you with a better experi... read more
Filthy, loud, uncomfortable beds, sticky carpets, people hanging around smoking outside the entrance, no cribs available…not worth the savings over other local places.
Business response:
Dear Amanda, Thank you for staying with us and posting your valuable feedback. Our goal is to provide seamless service and accommodations for every guest, and we are sorry for not doing so on this visit. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you should always expect from us. We hope you will consider giving us another chance to redeem your confidence and revisit us so we can deliver the flawless stay you deserve.Sincer... read more
There were mens whiskers all over the bathroom sink and roaches in the kitchen. We left immediately.
Business response:
Dear Katie, Thank you for choosing us. We apologize for not meeting your expectation on arrival. It is disappointing to read our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; which impacted your experience. Also, we have informed our pest control team to review the room and also the feedback is shared with our housekeeping team to improve and ensure this does not happen again. We are grateful for your patience during your time with us. Please give us another opportunity ... read more
The hotel could use some updating, as well as general cleaning. Stains on furniture and in bathroom. There was also a large amount of people using the lobby as a hang out place for hours on end.
Business response:
Dear Amanda, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Mana... read more
Shady characters hanging around late at night in the lobby
Business response:
Dear Joe, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.