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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of mildew mixed with old cigarette butt odors in a room that prob hasn’t been dusted in months. Would not recommend
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guests' comments and opinions. We apologize for the odor issues you were having and the inconvenience this caused. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely, Hotel Management
We had no heat in our room they couldn’t fix it or change our room. Also, the hallways smelled like smoke
Business response:
Dear Diane, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Not clean poor service
Business response:
Dear Irv, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Not the greatest experience Worst night of sleep because the people in the room next door were up til 4am and being very loud. The floors and table top were dirty. The bed was comfortable and the bathroom was clean, at least. Staff were courteous at check-in.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we truly regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced from the neighboring room and hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible.Sincerely, Hotel Management
Bypass this place if its on your list!! This is not a one-night stay kind of place for a wedding in the area. The hotel has multiple non-transient residents, the hallways are loud, residents smoking outside the building holding the doors open and a stench of must from the lobby to our room.
Business response:
Dear Guest, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
This was an abismal hotel. It was filthy, the staff were not helpful and rude. We were shocked about the clientele also, given the area it is located. Never again!!!!
Business response:
Dear Michael, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Please give us another opportunity to show you a better service.Sincerely,Hotel Management
We booked a double queen room a week in advance the day of my reservation I got a phone call saying that they did not have the room that I chose available so they offered to upgrade me to the “deluxe “room comped with one king bed, and a sofa bed which that was very accommodating. The room wasn’t that impressive either, the hotel did not have a lot of amenities and the room was kind of dirty… and the hallways smelled bad. The staff was nice, but I probably wouldn’t stay here again.
Business response:
Dear Casey, Thank you for taking the time to write a review of our hotel. We are sorry that you did not get the room you requested. However, we were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct the concerns you raised regarding cleanliness. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in eve... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.