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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed One of the worst hotels I’ve been in a while. There’s a kitchenette with no utensils or plates. It says there’s breakfast which is not really breakfast. They had bag oatmeal, granola bars and packaged muffins. There was no creamer or milk for the coffee at all!
Business response:
Dear Guest, Thank you for your feedback. We never want to disappoint our guests, so we are sorry you were unhappy with your kitchen amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback... read more
Driver's license picture capture Unclear why driver's license picture capture is necessary. Upon check-out, we asked for the images to be deleted but front desk refused. This violates privacy laws - right to be forgotten. One member of the couple is an EU citizen.
Business response:
Dear Cyril, Please accept our apologies for the inconvenience you encountered during check-in. A valid Government-issued photo ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. We keep our guests informed about the same by having the information published on our websites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth rec... read more
It was an economy hotel and we were reminded of that over and over
Business response:
Dear charles, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
This is a budget property although not much more inexpensive than the local Marriott. Staff were wonderful but the overall condition of the property (inside and out) was dated and undesirable. The bathroom in our room had brown drips in the bathroom door (spilled coffee?) and hair in the drain. The outdoor space was not adequately maintained and had an “ick” factor. Can’t say enough about how warm and friendly the staff were and I think they deserve better working conditions so they can feel a sense of pride.
Business response:
Dear diane, Thank you for choosing our hotel during your recent visit to Red Bank. We appreciate your kind compliments regarding the gracious hospitality shown by our associates. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. Please be assured that we have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Not at all what I expected.
Business response:
Dear Jennifer, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Terrible Absolute Terrible. I had reservation and when I got there they had no rooms. And the hotel was visibly extremely firty.
Business response:
Dear Guest, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.