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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We never even stayed. Room smelled like an ashtray and we found a roach and left.
Business response:
Dear Kimberly, Thank you for being our guest and for sharing your feedback. It was very disappointing to hear about the issues you experienced with cleanliness that impacted your stay. Please accept our apologies for any oversights of our housekeeping in preparing your room. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to w... read more
Walked in & Walked out! This Hotel is absolutely disgusting!! We checked in and after finding poop on the bed sheet $ roaches on the floors, we walked out! Place should be condemned!
Business response:
Dear Joan, Thank you for choosing us. We are sorry for your experience on arrival. Please allow us to review our process and discuss it with our housekeeping team, and in the meantime, you can connect with our hotel desk for further assistance. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
The staff were incredibly friendly and helpful; however, our room and bathroom were dirty and the room had a horrible odor.
Business response:
Dear madeleine, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughly inspe... read more
Loud No water bottles No vending machines No ice No watchable TV No movies of any kind Key card doesn't work in room lock Window broken Walls falling down and badly patched Tailgating and grilling in the parking lot Thinking about driving back tonight so we dont have to stay here
Business response:
Dear BrieAnn, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please know we welcome you to reach out to our front desk to help make the rest of the stay pleasa... read more
Our room was dirty and smelled like smoke. Surfaces has sticky liquid substances in several places. No outlets in convenient areas of the room. Easy to hear noise from other rooms. The door barely latched and needed pushing to lock. Uncomfortable beds. While the room was dated, our main concern is safety and cleanliness. On a surprising note, the elevator is state of the art.
Business response:
Dear Melissa, Thank you for your review of our hotel. We promise to provide guests with fresh, clean accommodations and a well-maintained suite. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and accommodations very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all ... read more
It was first time in my life I checked out within 15 minutes. Staff and management were super understanding and pleasant. It is not their fault place is literally a dump.
Business response:
Dear Skaiste, Please accept our apologies for not meeting your expectations during your visit. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
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The room I was giving had a terrible oder, I did not even stay the entire night. The Oder was so unbearable, I left a few hours after checking in
Business response:
Dear Bernard, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.