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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got charged twice. When checked in put in a room occupied. When went to request different room
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Hallway where our room was located reeked of cigarette smoke. Our room smelled of mildew and carpet felt damp
Business response:
Thanks for being our guest. We apologize for the odor issue in your room and regret we weren’t at your help when needed. Your feedback is important so it has been discussed with the concern teams in an effort to take the corrective actions ensuring these issues don’t arise again in the future. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The hallways smelled of smoke even though the room was non smoking. The refrigerator and air conditioner were noisy. If you're staying less than a week, you don't get housekeeping service. The carpet felt damp under my bare feet. A family member also staying there (we were there for a funeral) said the same thing. Breakfast was a joke. Wrapped muffins and granola bars. Not even real cream for coffee. It was served on a credenza in the lobby.
Business response:
Rita, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Would not stay here again. Hotel allows smoking and the smell is pervasive throughout the entire property.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the property. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Smelled like cigarette smoke and musty. A/C was meh and overall cleanliness was not great.
Business response:
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Naami, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
the experience was not good, the employees are not polite and are not trained to handle the clients who have tax exemption. They never cleaned the room during our instance and the breakfast we paid was only coffee and the first day there was no coffee.
Business response:
Thank you for choosing to stay at our hotel. We are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Staff was friendly and efficient. Clean bathroom and bedding but rug seemed damp and there was a strong chemical, cleaning solution smell.
Business response:
Thank you for taking the time to write a review of our hotel. It is good to know you liked our courteous associates, but we are sorry for the cleanliness issues you had in your room. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
I understand the type of hotel this is but that said, the experience was particularly poor. Horrible smell throughout the underlit hallway. Terrible musty smell in the room as well ... air conditioner must have been not working properly, would blow coldish air but didn’t seem to pull any moisture out of the air. Carpet all around the air conditioner was wet ... leading to a damp, smelly atmosphere for the evening. “Included Breakfast” turned out to be a couple of carafes of coffee and a bin of cereal bars or something (at th... read more
Business response:
Vic, thank you for taking the time to share your review with us. We sincerely apologize for not living up to your expectations for a perfect stay. Your feedback with regard to the cleanliness of our property and the breakfast offerings will be discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.