This profile has been claimed by the business owner or representative.
Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was basic and ok. Nothing fancy by any means. Old and dated but the room seemed to be clean.
Business response:
Dear Guest, We are pleased you found the room condition acceptable and appreciate you noting its cleanliness during your visit. That said, we are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us improve our guest experience. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Parking safe. Food items where not as expected . Maybe add bananas
Was a nice stay. Clean, comfortable.
Business response:
Dear Guest, A nice stay with a clean and comfortable environment is always wonderful to hear! We’re glad your visit felt relaxing and enjoyable throughout. At Extended Stay America, we aim to provide a welcoming and dependable experience for every guest. Thank you for sharing your feedback, and we look forward to hosting you again soon. Sincerely, Hotel Management
There is plenty parking, we lucked out & got a handicapped spot right at the checkin. Checkin was fast and easy. We had a 1 king bed room which was great for my husband to maneuver his motorized wheelchair in (there were no handicapped rooms available when we booked or at time of checkin) The room was basically clean but they need to get the baseboards & door frames better - was dirt buildup in those areas. They give you a conditioning shampoo but not a separate conditioner (the shampoo didn’t condition at all) There was onl... read more
Parking was easy. Kitchen had full size refrigerator. Front desk supplied utensils, plates, cups and toaster upon request.
Business response:
Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you found parking convenient and appreciated the full-size refrigerator and kitchen setup in your room. It is also great to know that our front desk team was able to assist you promptly. Your kind comments are truly encouraging and motivate our team to continue providing helpful and comfortable service. We appreciate you choosing to stay at Extended Stay America and look forward to welcoming you again for another pleasant experience. Welcome back.... read more
The stove did not heat well
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the stove not heating properly during your stay. We understand how important fully functional kitchen facilities are for our guests’ comfort and convenience. Please know that your comments have been shared with our maintenance team for immediate inspection and improvement. We truly appreciate you bringing this matter to our attention, as guest feedback helps us enhance our services. We hope to have the opportunity to welcome you back again and prov... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,992 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.