This profile has been claimed by the business owner or representative.
Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and quiet Very clean comfortable room with refrigerator and stove. Not much of a free breakfast. Pet friendly property. Convenient location. Clean and quiet.
Business response:
Dear Daniel,Thank you for the terrific review of Extended Stay America. We're glad you found the room clean and comfortable and that the in-room amenities and convenient location added to your experience. It's also great to know our pet-friendly approach was a plus. While the breakfast selection is more limited, we appreciate your feedback as it helps us identify areas for improvement. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
Friendly...accommodating. and professionalism
Peaceful
Idea for our 4 legged family members! Came to Reno to purchase an RV, which fell thru. Due to the fact that the photos and what it looked like in person were not the same, we decided against it and started looking for another one here. So we needed a pet friendly, no stairs to climb, with frig and microwave(at least) and a decent price. My husband and I are both disabled and our dog is in service training. We got all of what we were looking for. Only negative I have found is people just let there pets poop anywhere and they ... read more
Business response:
Dear Guest,Thank you for reviewing your stay at Extended Stay America. We’re pleased you found a pet-friendly stay that met your needs, especially with accessibility and essential amenities. Traveling with a service dog in training comes with unique considerations, and having a comfortable space is important. Your suggestion for a secure, designated pet area is a fantastic idea. A fenced-in space with key card access would create a cleaner, safer environment for guests and their pets. We appreciate your thoughtful feedback a... read more
The bed was really really uncomfortable, even though it was a non-smoking room. It still smelled like cigarettes. My room was near the trash area so I could smell trash as well.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to learn that you experienced discomfort because of the uncomfortable bed and the persistent smoke odor. We understand that a comfortable bed is essential for a good night's rest, and we sincerely apologize for failing to provide that for you. As, we have a strict non-smoking policy, and we regret that it was not upheld in your case. Our housekeeping and maintenance teams are working to ensure that these are addressed pr... read more
As long as you communicate with staff, in regards to needing more time to check out, they are hospitable and very accomodating.
Business response:
Dear Guest,We appreciate you highlighting the value of open communication with our team. Our goal is to assist guests as much as possible and make their stay comfortable. It’s wonderful to know that our staff’s flexibility and understanding made a positive impact. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,835 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.