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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was really really uncomfortable, even though it was a non-smoking room. It still smelled like cigarettes. My room was near the trash area so I could smell trash as well.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to learn that you experienced discomfort because of the uncomfortable bed and the persistent smoke odor. We understand that a comfortable bed is essential for a good night's rest, and we sincerely apologize for failing to provide that for you. As, we have a strict non-smoking policy, and we regret that it was not upheld in your case. Our housekeeping and maintenance teams are working to ensure that these are addressed pr... read more
As long as you communicate with staff, in regards to needing more time to check out, they are hospitable and very accomodating.
Business response:
Dear Guest,We appreciate you highlighting the value of open communication with our team. Our goal is to assist guests as much as possible and make their stay comfortable. It’s wonderful to know that our staff’s flexibility and understanding made a positive impact. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back again. Sincerely,Hotel Management
The property is spacious but does show signs of being around for a while. They were running low on supplies but were willing to accomodate, I was thankful for their communication. The surrounding area was scenic and I found it charming.
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,223 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.