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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Strange that you have to request hair dryer, etc. at hotel
Business response:
Thank you for the 5-star review of Extended Stay America. We are delighted to know you liked our offerings and that you had a great stay at our well-maintained property. However, we regret you did not like our hotel policy concerning the in-room amenity. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The property was just ok. Check-in wasn’t quick enough and hallway near my room smelled like urine. I wasn’t quite impressed by the cleanness of the hotel.
Business response:
Thank you for choosing our hotel for your recent accommodations. We apologize you did not enjoy your stay, and for the issues, you experienced at check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We are also sorry for the uncommon smell and the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to ... read more
Property was in need of repair. Broken recliner, damaged wall paint, broken window trim, Room was uninviting and laced any refinement. Too stark and barren appeal to room...very cold to the heart.
Business response:
Thank you for staying with us. We apologize for the difficulties you had in our rooms and regret the inconvenience it caused. We appreciate you bringing this to our attention, and we will share this with our housekeeping and maintenance teams to ensure a better future guest experience going ahead. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
There were no plates, glasses, etc or a hair dryer. Even though there was a full kitchen.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We regret your disappointment during your visit. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Also, amenities such as hairdryers and toiletries are available and are complimentary at the front desk at any time. Your feedback is appreciated, and we will remind our front desk ... read more
Two thumbs up Easy check in and easy check out
Business response:
Erica, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
WiFi was very slow even though I paid the extra for high speed. Room was quiet though. Kitchenette does not have even basic utensils or plates so not a deal breKer but you should be aware. Full size fridge was nice. No ice machine on site but the ice from the freezer was enough to make a cocktail though Check in staff was very rude and very slow.
Business response:
Thank you for being our guest. We are pleased you liked our room, but we are sorry you did not have a positive experience with our associates. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We are also sorry for the inconvenience caused due to internet connectivity. Our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We hope to have an oppor... read more
We had most of what we needed to stay 2 weeks. There was a bit of a delay (a couple days) in getting silverware and appliances due to a high volume of travelers there but we made out ok. Staff was friendly and helped as best they could.
Business response:
We are happy you chose Extended Stay America for your recent visit to this area. Your wonderful comments about our friendly, helpful staff will be shared with the team so they know their efforts are noticed and appreciated by our guests. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management
The beds are not queen sized as advertised and they are very uncomfortable. Check in took forever because apparently this location runs on an old system. Staff were unprofessional and shouting to each other from across the hall. We picked this hotel because it’s pet friendly and it was the only one available last minute that wasn’t an icky motel.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.