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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dogs They allow pets and you hear barking dogs a lot. If your a pet person great place for you and your pet, would not recommend if don’t like animal noise.
Business response:
Michael, thank you for being our guest. We are sorry for the dog barking you encountered and regret the inconvenience caused. We wish we had known about this problem as we would have done our best to ensure you were comfortable. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
The noise at night made it hard to sleep. The refrigerator, upstairs above was working around at 3am, and the room fan we like to use for white noise turned in and off unfortunately. Price was fair and the location good.
Business response:
Thank you for staying with us. We are sorry for the situation you described regarding excessive noise and regret that it impacted your overall stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we will share your concerns with regard to the fan in your room with our maintenance team to fix it immediately. On a positive note, we are happy you liked our location and the price we offer. We hope to have the chance to make it up to y... read more
The front desk people were fabulous both day shift and night shift
Business response:
Thank you for reviewing your stay at Extended Stay America. Hospitality is what we do best, and we appreciate you for acknowledging our efforts. We will certainly relay your comments to our front desk team. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, Hotel Management
Hot waterv wasnt hot. Warm but only on full hot no pots pan and. Such in. Room you have to ask. For. Them. But. Did not inform. Me. When i checked in. .... so i went and bought what i needed ......
Business response:
Dave, thank you for staying at our hotel. We are sorry your visit was not a pleasant one and regret the hot water issue in your room. We are reviewing this with the appropriate team. Also, we apologize our dishware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will choose us again in the future for a better experience. Sin... read more
I informed the front desk at check in I would probably have a late check out and I was ok if I needed to pay the extra 25 dollars, but i wanted to wait until I was sure because i was working and my husband and 6 month old was going to be hanging out in the room until I was off. She said she would put in a note for the mornings so they had an idea of what was going to possibly happen. I went to work and recived a call from my husband that the house keeping said he needed to be out no later then noon (latr check out is no late... read more
Business response:
Amanda, thank you for being our guest. Please accept our apologies regarding the difficulties you and your family had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,892 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.