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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice but security DOOR on east entrance was not working. Wouldn't close. Not comforting.
Business response:
Cynthia, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. However, we are sorry for the issue you encountered and regret the inconvenience it caused. We have alerted our maintenance team about the security door, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Nice location. Not up to the price. The air conditioning did not work. The front desk could not help us at 10 pm. The back door was never locked so visitors could come at anytime with out using their keycard to get in. They say they are pet friendly and then charge a $25 fee each night for the pet. Morning breakfast was a cup of coffee and instant oatmeal. Quite expensive for the stay.
Business response:
Kyle, thank you for your review of your visit. We are sorry for the inconveniences you had and are disappointed that the value for the price fell short of your expectations. Your feedback will be shared with the appropriate team so that the problems you mentioned are not repeated. However, we are glad you liked our convenient location. We value your feedback and hope to have another chance to serve you better. Sincerely, Hotel Management
I liked the staff. They were very pleasant. What I didn't like was the incredibly hard beds, a hot room because the air conditioning was not working in the room I was originally given, and the poor quality picture on the TV.
Business response:
Thank you for being our guest. Although you liked our courteous staff, we are sorry for the issues you had in your room. We wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. Also, we have alerted our maintenance team about the HVAC unit, and they are fixing it immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Staff friendly and was close to Interstate but bed was too soft
Business response:
Bonzo, thank you for choosing Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed our ideal location. We appreciate your feedback and hope to see you back soon. It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Ok. Needed to ask for hair dryer which they didn’t have first night. Nothing kept in room have to ask for plates utensils cookware coffee pot. Etc. staff was friendly and gave as good of service as possible. Could expand their coffee bar to include cereal and milk besides instant oatmeal.
Business response:
Thank you for posting a review of your stay. We're glad to know you were pleased with the service provided by our associates, but we're sorry for your disappointment with the in-room amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are available and complimentary at the front desk at any time. We hope you will give us another chance to serve you better. Sincerely, Hotel Ma... read more
Is a nice property and comfortable so we didn't have any problems
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The bed was comfortable, but the place smelled funny.
Business response:
Thank you for being our guest. We are pleased to know you slept well on our comfortable beds and had a pleasant stay. However, we are sorry for the odor issue you encountered. Your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.