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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok hotel It was exactly satisfactory for the price.
Business response:
Thank you for choosing Extended Stay America. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Easy to get to and fast Access to where you wanna go, shops close to,also close by the freeway
Business response:
We want to extend our gratitude for taking the time to review your stay at the Extended Stay America. We are glad you enjoyed our convenient highway location and appreciated the many shops nearby. We are delighted you included us in your travel plans and hope to welcome back on a future visit. Sincerely, Hotel Management
Convenient location, room well laid out with extra sink and kitchen area.
Business response:
Lance, it was a pleasure hosting you at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our apartment-style room as well as the ideal location. Thank you for the fantastic review, and we look forward to your next visit. Sincerely, Hotel Management
Staff was pleasant and super nice. The only thing I would change is having their smoke breaks further away from the backdoor. Other than that, I would stay here again. Great location. Good spots nearby.
Business response:
Thank you for your review of your recent stay at Extended Stay America. We are glad you had an overall pleasant stay, liked our friendly staff and convenient location. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Checking in was a joke Check in time was supposed to be at three. I got there at 4p. Waited in line there was one person ahead of me. There was two employees at the counter neither one acknowledged that I was there. One was just doing papers. Once the person in front of me was helped as I was waiting for the employee to call me up another customer who has already checked in cut in front of me and wanted a hair dryer. Instead of telling the customer that I was there first she proceeded to help that customer and ignored me not... read more
Business response:
Thank you for being our guest. We are sorry for the unpleasant experience you had with our associates. We are extremely concerned to read your comments and have taken appropriate measures to ensure this is not repeated. We also apologize your room was not ready upon arrival and regret the inconvenience caused. Your feedback has been discussed with the housekeeping team to be more diligent in their efforts. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and ac... read more
It takes zero effort to be friendly. Terrible customer service. Zero friendliness with the staff. Entire place was dirty. Room wasn’t bad. Had a kitchen with a fridge. Price was good. Can’t check in before 3. We were 15 minutes early. Would avoid this place because of the bad customer service. The room was good.
Business response:
Thank you for the feedback. We are pleased you liked the fully-equipped kitchen as well as the value we offer. However, we are sorry for the service and cleanliness issue you encountered. We understand your frustration and have shared your comments with the appropriate teams to ensure it is not repeated again in the future. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
“Free WIFI” substandard, inadequate, useless Leaky bathroom faucet Ran out of coffee for coffee maker
Business response:
Thank you for posting your review. We apologize for the internet issues you experienced during your stay. We understand the importance of consistent Wi-Fi service so we immediately work to repair the issue whenever we are alerted. Also, your concern regarding the bathroom will be shared with our maintenance team so corrective measures can be taken. We understand your frustration and hope you will give us an opportunity to make sure your next stay at our hotel is wonderful in every way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,892 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.