This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean overall and comfortable but there were two live roaches in my room!
Business response:
Dear James, Thank you for sharing your feedback. We are glad to hear that your room was clean and comfortable, but we sincerely apologize for the inconvenience caused by the presence of insects. Please be assured that we have a routine pest control program in place, and we will review this matter in detail with our team to ensure thorough maintenance and prevent any recurrence. We appreciate your patience and understanding, and we hope you will give us another opportunity to provide you with a flawless and comfortable stay. ... read more
Hi, not once was it advised to us that the internet or Wi-Fi was separately charged. Maybe just make aware ahead of time, thanks!
easy
It was okay. This was an okay hotel. We stayed one night with two dogs and it served its purpose. I don’t think the “secure” doors on the entrance into our building actually locked. The security lock on our door was busted. When my husband took a shower, water came out from under the tub. The smell of bleach was very prevalent when we came into our room. Our sheets were stained on our bed. There is little to no grass on the property to walk your dog in. We were in this hotel less than 12 hours and I’m thankful it was just th... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad your stay met your basic needs and appreciate your recognition. We sincerely regret the concerns you encountered, and your observations have been shared with our team for immediate review and follow-up. Providing a comfortable and secure environment is important to us, and we hope to have the opportunity to offer you a much-improved experience in the future. Sincerely, Hotel Management
Average facilities, nothing to brag about, but well kept to an extent
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We are pleased to know that certain aspects of your visit met your expectations, though we understand some areas could have made your experience more enjoyable. We value your perspective and will certainly consider your comments as we continue to enhance guest satisfaction. We hope to welcome you back for a stay that exceeds your expectations. Sincerely, Hotel Management
Great for Work It is a long term stay hotel. It is good for getting work done and living when away from home.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We are glad to hear your stay was well-suited for your work needs. It is wonderful knowing the environment offered the comfort and convenience you were looking for while being away. At Extended Stay America, we aim to create a practical and welcoming space. We look forward to having you back whenever you're in the area again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 807 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.