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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was great the gentleman at the front desk was awesome, the only problem I had was the roaches.
Business response:
Dear Keith, Thank you for choosing Extended Stay America. We’re pleased to hear that our front desk team helped make your stay enjoyable. We sincerely regret the pest concern you encountered and want to assure you that we have a regular pest control program in place. This situation will be reviewed carefully to help prevent a recurrence. Our housekeeping team strives to maintain clean, comfortable accommodations, and we hope you’ll allow us another opportunity to provide a seamless and worry-free stay. Sincerely, Hotel Manag... read more
The room was clean overall and comfortable but there were two live roaches in my room!
Business response:
Dear James, Thank you for sharing your feedback. We are glad to hear that your room was clean and comfortable, but we sincerely apologize for the inconvenience caused by the presence of insects. Please be assured that we have a routine pest control program in place, and we will review this matter in detail with our team to ensure thorough maintenance and prevent any recurrence. We appreciate your patience and understanding, and we hope you will give us another opportunity to provide you with a flawless and comfortable stay. ... read more
Hi, not once was it advised to us that the internet or Wi-Fi was separately charged. Maybe just make aware ahead of time, thanks!
easy
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.