Extended Stay America - Richmond - Glen Allen - Short Pump

Business response:

Thank you you for your survey 

Business response:

Thank you you for your survey...Please let me know what we could of done better 

Business response:

Thank you you for your survey 

Business response:

Thank you for your survey we look forward to seeing you in the future 

Business response:

Dear Mike, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. We have discussed your observations with our team, and we are grateful for feedback that helps us better serve our guests. Thank you again for your comments, and we hope you will revisit and experience our hotel the way you should have during this stay.Sincerely,Hotel Management 

Business response:

Dear Perri, Thank you for your positive feedback about Extended Stay America. We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we appreciate your taking the time to share your thoughts. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management 

Business response:

Dear Lore, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and pleasant environment for our guests is our priority, and we regret that we fell short of your expectations regarding cleanliness and room condition. Immediate action is being taken to address the issues raised, including pest control measures and furniture maintenance. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a mor... read more