This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you you for your survey
Business response:
Thank you for your survey we look forward to seeing you in the future
Rooms need an overhaul No issues as far as noise or bad service, but the room was less than desirable and stunk really bad. Looked like Wrestlemania occurred in the room. See attached pictures.
Business response:
Dear Mike, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. We have discussed your observations with our team, and we are grateful for feedback that helps us better serve our guests. Thank you again for your comments, and we hope you will revisit and experience our hotel the way you should have during this stay.Sincerely,Hotel Management
Nice hotel
Business response:
Dear Perri, Thank you for your positive feedback about Extended Stay America. We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we appreciate your taking the time to share your thoughts. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management
Average
Business response:
Dear James, Thank you for choosing us and sharing your feedback. We appreciate your feedback and are glad your experience was average. We continuously strive to improve our services, and your input is valuable. If there's anything specific you feel we could enhance or if you have suggestions for improvement, please let us know. We hope to welcome you back and provide you with an even better experience in the future. If you have any additional comments or concerns, feel free to share them. Thank you for taking the time to sha... read more
There was a roach in the bathroom and the sofa was in poor condition.
Business response:
Dear Lore, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and pleasant environment for our guests is our priority, and we regret that we fell short of your expectations regarding cleanliness and room condition. Immediate action is being taken to address the issues raised, including pest control measures and furniture maintenance. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a mor... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 818 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.