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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of Glen Allen, Virginia near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two-bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, and fitness center.Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of... read more
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for choosing our property, hope to see on your next visit!
Business response:
Thank you so much for your feedback we use this as a training tool with staff to ensure all guest leave us with a positive experience
The rooms were pretty decent. I loved that I could cook for my family. However, there were roaches in the bathroom
Business response:
Dear Toyla, Thank you for staying with us and for sharing your feedback. We're glad to read you enjoyed the room and the convenience of the kitchen for your family. However, we sincerely apologize for the issue with roaches in the bathroom. This is certainly not up to our standards, and we are addressing this with our pest control team immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Have a wonderful day!
Bueno
Business response:
Thank you for your survey we hope to see you again in the future
CONVENIENT
Business response:
Dear john, Thank you for your feedback! We're glad to hear that you found our location convenient. Providing a comfortable and accessible experience for our guests is one of our top priorities. We appreciate you taking the time to share your thoughts and hope that you had an enjoyable stay overall. We look forward to welcoming you back in the future!Sincerely,Hotel Management
May get get what you reserve Reserved 2 bedroom room back in September 2023 for family wedding. Got reminders from hotels.com as trip was coming up(May 2024). Arrived at Extended Stay America and room was not available even though made reservation months in advance. First, offered us a room with a queen bed and pull out couch for 5 people. Told them would not work. Showed them initial reservation. They then agreed to give us 2 rooms at the close to the same costs that we were originally going to pay ($20 more). Rooms we rece... read more
Business response:
Dear Diane, Thank you for sharing your experience, and we apologize for the inconvenience you encountered with your reservation. We understand the importance of having the accommodations you booked, especially for special occasions like a family wedding. We regret the inconvenience caused by the room mix-up and the inconvenience of having rooms on different floors. We appreciate your understanding and hope to welcome you back.Sincerely,Hotel Management
Business response:
Thank you for your survey we hope to see you again in the future
Not too happy It was pretty noisy, the doors to the outside were never locked. But for the most part it was better tha days inn, red roof etc. The thing that troubles me that it turns out I need to stay longer and when I went online to book, your price was a little less than double
Business response:
Dear Christopher, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Also, if you have any reservation questions, please feel free to reach out to our hotel; we will be more than happy to help you. Thank you again for your can... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 4.2 star rating with 398 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.