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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay. This was an okay hotel. We stayed one night with two dogs and it served its purpose. I don’t think the “secure” doors on the entrance into our building actually locked. The security lock on our door was busted. When my husband took a shower, water came out from under the tub. The smell of bleach was very prevalent when we came into our room. Our sheets were stained on our bed. There is little to no grass on the property to walk your dog in. We were in this hotel less than 12 hours and I’m thankful it was just th... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad your stay met your basic needs and appreciate your recognition. We sincerely regret the concerns you encountered, and your observations have been shared with our team for immediate review and follow-up. Providing a comfortable and secure environment is important to us, and we hope to have the opportunity to offer you a much-improved experience in the future. Sincerely, Hotel Management
Average facilities, nothing to brag about, but well kept to an extent
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We are pleased to know that certain aspects of your visit met your expectations, though we understand some areas could have made your experience more enjoyable. We value your perspective and will certainly consider your comments as we continue to enhance guest satisfaction. We hope to welcome you back for a stay that exceeds your expectations. Sincerely, Hotel Management
Great for Work It is a long term stay hotel. It is good for getting work done and living when away from home.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We are glad to hear your stay was well-suited for your work needs. It is wonderful knowing the environment offered the comfort and convenience you were looking for while being away. At Extended Stay America, we aim to create a practical and welcoming space. We look forward to having you back whenever you're in the area again. Sincerely, Hotel Management
Property could use some upkeep and some more effort in cleaning. Staff was very nice and helpful. A
Business response:
Dear Guest, Thank you for your recent visit and for providing your impressions. We are pleased that our team made you feel welcome, as delivering thoughtful service is a top priority. At the same time, we regret that certain aspects of your experience fell short of expectations. Your valuable comments will be shared with the appropriate teams to guide improvements. We appreciate your honest input and the opportunity it gives us to enhance future stays. We hope you will consider returning so we can provide a more polished and... read more
I've had some bad experience with extended stays in the past. But this is a great location, rooms are very clean. It's a quiet location, with a helpful staff.
Great safe area, very convenient for shopping, dining, banking, etc. the special suites are very spacious and well equipped. I had to issues and they were quickly resolved
Business response:
Dear Guest,Thank you for the fantastic feedback! We’re delighted to hear that you enjoyed the convenient location and spacious suite. It’s also great to know that any issues you encountered were quickly resolved. We truly appreciate your kind words and are grateful for your positive experience. We look forward to welcoming you back to Extended Stay America for another comfortable and enjoyable stay in the future!Sincerely,Hotel Management
Loved it
Quiet, yet plenty of shopping and dining within a few blocks away.
Business response:
Dear Guest, Thank you for the great review! We are glad you enjoyed the peaceful atmosphere and convenient location. It is wonderful to know Extended Stay America was a good fit for your visit. Hope to see you again soon!Sincerely,Hotel Management
Terrible
Business response:
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear your experience did not meet your expectations. We understand that your stay was less than satisfactory, and we deeply regret any discomfort or inconvenience caused. Your comments are important to us, and we are committed to improving our services. Should you decide to stay with us again in the future, we hope to provide a much more enjoyable and comfortable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.