Extended Stay America - Richmond - Glen Allen - Short Pump

Business response:

Thanks for choosing our property, hope to see on your next visit! 

Business response:

Thanks for choosing our property, hope to see on your next visit! 

Business response:

Thanks for choosing our property, hope to see on your next visit! 

Business response:

Thanks for choosing our property, hope to see on your next visit! 

Business response:

Thank you so much for your feedback we use this as a training tool with staff to ensure all guest leave us with a positive experience 

Business response:

Dear Toyla, Thank you for staying with us and for sharing your feedback. We're glad to read you enjoyed the room and the convenience of the kitchen for your family. However, we sincerely apologize for the issue with roaches in the bathroom. This is certainly not up to our standards, and we are addressing this with our pest control team immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Have a wonderful day! 

Business response:

Thank you for your survey we hope to see you again in the future 

Business response:

Dear john, Thank you for your feedback! We're glad to hear that you found our location convenient. Providing a comfortable and accessible experience for our guests is one of our top priorities. We appreciate you taking the time to share your thoughts and hope that you had an enjoyable stay overall. We look forward to welcoming you back in the future!Sincerely,Hotel Management