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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for choosing our property, hope to see on your next visit!
Business response:
Thanks for choosing our property, hope to see on your next visit!
Business response:
Thanks for choosing our property, hope to see on your next visit!
Business response:
Thank you so much for your feedback we use this as a training tool with staff to ensure all guest leave us with a positive experience
The rooms were pretty decent. I loved that I could cook for my family. However, there were roaches in the bathroom
Business response:
Dear Toyla, Thank you for staying with us and for sharing your feedback. We're glad to read you enjoyed the room and the convenience of the kitchen for your family. However, we sincerely apologize for the issue with roaches in the bathroom. This is certainly not up to our standards, and we are addressing this with our pest control team immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Have a wonderful day!
Bueno
Business response:
Thank you for your survey we hope to see you again in the future
CONVENIENT
Business response:
Dear john, Thank you for your feedback! We're glad to hear that you found our location convenient. Providing a comfortable and accessible experience for our guests is one of our top priorities. We appreciate you taking the time to share your thoughts and hope that you had an enjoyable stay overall. We look forward to welcoming you back in the future!Sincerely,Hotel Management
May get get what you reserve Reserved 2 bedroom room back in September 2023 for family wedding. Got reminders from hotels.com as trip was coming up(May 2024). Arrived at Extended Stay America and room was not available even though made reservation months in advance. First, offered us a room with a queen bed and pull out couch for 5 people. Told them would not work. Showed them initial reservation. They then agreed to give us 2 rooms at the close to the same costs that we were originally going to pay ($20 more). Rooms we rece... read more
Business response:
Dear Diane, Thank you for sharing your experience, and we apologize for the inconvenience you encountered with your reservation. We understand the importance of having the accommodations you booked, especially for special occasions like a family wedding. We regret the inconvenience caused by the room mix-up and the inconvenience of having rooms on different floors. We appreciate your understanding and hope to welcome you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 818 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.