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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of Glen Allen, Virginia near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two-bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, and fitness center.Visit Extended Stay America - Richmond - Glen Allen - Short Pump conveniently located in the Richmond area of... read more
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your survey we look forward to seeing you in the future
Rooms need an overhaul No issues as far as noise or bad service, but the room was less than desirable and stunk really bad. Looked like Wrestlemania occurred in the room. See attached pictures.
Business response:
Dear Mike, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. We have discussed your observations with our team, and we are grateful for feedback that helps us better serve our guests. Thank you again for your comments, and we hope you will revisit and experience our hotel the way you should have during this stay.Sincerely,Hotel Management
Nice hotel
Business response:
Dear Perri, Thank you for your positive feedback about Extended Stay America. We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we appreciate your taking the time to share your thoughts. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management
Average
Business response:
Dear James, Thank you for choosing us and sharing your feedback. We appreciate your feedback and are glad your experience was average. We continuously strive to improve our services, and your input is valuable. If there's anything specific you feel we could enhance or if you have suggestions for improvement, please let us know. We hope to welcome you back and provide you with an even better experience in the future. If you have any additional comments or concerns, feel free to share them. Thank you for taking the time to sha... read more
Issues Well had trouble with checking in. Had to call hotels. Com to take care of my issue. Then little noisy outside around 1230 am. Then we had a little fire alarm issue. Not their fault. But I have stayed here a few times and it just doesn't feel secure to me.
Business response:
Dear Brent, Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. The efficient front desk team is always here to help you; never hesitate to connect with them. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 4.2 star rating with 398 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.