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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional nightmare We did not stay at this hotel because we didn’t have a room due to no A/C and there were no other rooms. We were not notified before arriving. The hotel didn’t make an effort to help us find another place to stay. Let me make one thing very clear….this was NOT hotels.com’s fault! The fault falls directly on the hotel. Hotels.com was amazing at helping us find another hotel in Richmond, Va. It was more expensive, but we paid the same amount as the original hotel and hotels.com paid the difference. Wit... read more
Business response:
Dear Jennifer, Thank you for selecting us for your recent visit to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management
Dirty, blood on wall, broke lock on conjoining door, remote battery back missing, stove door hanging off, dirty fridge.
Business response:
Dear Curtis, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Please revisit, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
The room was not cleaned the day of check-in. Food was left in refrigerator, no fresh bedding. Saturday saw a roach and some other kind of bug. The room was not clean until Saturday with fresh towels, clean bedding and wiped furniture. Poor management skills. I would not recommend this hotel nor stay here anymore. There is no sense of ownership. TY Anita M.
Business response:
Dear anita, We apologize for the cleanliness issues you experienced during your stay and any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen a... read more
We were driving in from NY, PA to VA for a funeral. Holiday weekend traffic put us behind so we called the hotel to confirm we were still coming. The person we spoke to had our names and confirmed stating "You're good!:)". We got there at 2AM but the lobby was locked and the lights were off. We used the night phone to alert someone we had arrived only to be told their computer system was running an audit and our bookings would be cancelled. WHAT?? REALLY?? At 2 AM and 6 hours from home we have no where to go. After the clerk... read more
Business response:
Dear Carole, We appreciate your feedback. We are sorry about your issues upon arrival and how our team handled the situation. Your concerns have been shared with our team, and we will use them to make necessary improvements to enhance our guest experience. Once again, we apologize for the inconvenience caused. Thank you for bringing this to our attention, and we wish you safe travels.Sincerely,Hotel Management
Not one to leave bad reviews but this was not a pleasant stay. I had seen the brand before and was a great price in a convenient location I thought I would be ok but regretted that decision as soon as we checked in. We had 8 people in out group so had two rooms, one which had obviously been used by smokers previously and had hardwood floors that were sticky, the other with carpeted floors and an overpowering smell of cat urine. We opened up the fold out couch which had the previous tenants soiled bedding on it, which, after ... read more
Business response:
Dear John, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attenti... read more
Spacious but had roaches The place was spacious and reasonably comfy especially for the price. The cleanliness was not good. My room looked like it hadn't seen a deep clean in years if ever. There was also cockroaches in my rooms bathroom.
Business response:
Dear William, Thank you for sharing your candid feedback. While we are happy that you enjoyed our spacious suites and found us to be of great value considering the price, we apologize for not meeting all your expectations. Our hotel is subject to strict standards regarding our property's cleanliness and pest control. Therefore, we regret this was not your impression. Your observations have been shared appropriately to resolve the mentioned problems and prevent future occurrences. We hope you will stay with us again for a muc... read more
Filthy room, no towels, outdated.
Business response:
Dear Melissa, Thank you for rechoosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Also, your comments about the towels are noted and shared with our concerned team. We understand your disappointment and thank you for your patience, and we hope to have the opport... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.