Extended Stay America - Richmond - Glen Allen - Short Pump

Nancy W 

on Expedia

2 years ago

Call ahead to see if the remodel/upgrade is done According to the manager, this property is going through a transition. There were no supplies in the kitchen even though there was a note inside a cabinet listing what should be included(and a reason we stayed here). When I asked for them, they had a a couple plates, mugs and knives to give me. That's it...no cookware, forks etc. I got the impression they left the towels that were still on the rack from the previous guest, so I asked for fresh. There was no soap to wash hands ... read more

Kimberly 

on Expedia

2 years ago

This shouldn't be a 6.5 out of 10 rating. The girl who checked us in was fine but from that point on everything else was no good. The whole place smells, our door was open when we got to our room, windows were open ( I know why now, they were trying to hide how bad it smelled), the room was not clean, 2 towels for a suite that sleeps 6, trash still in the trash cans, no comforter just thin blankets, trash and stuff left under the beds, water only got luke warm not hot and most everything was broken or had nasty stains. Do yo... read more

Kristen 

on Expedia

2 years ago

Disgusting place DO NOT STAY HERE This hotel is disgusting. They should not be on this site for anyone to choose. The staff is extremely rude, the hotel itself smells and is dirty but the rooms top it all. There was blood on the floors, complete filth under the bed, hair in the sheet and sinks and the kitchen area was covered in grease. That is just the highlights of this disgusting location. Oh and do not forget the roaches. 

Elizabeth 

on Expedia

2 years ago

Probably the worst stay 

Jasmine 

on Expedia

2 years ago

Key didn’t work on door and the lock wouldn’t read the key the only way into our room was to be let in every time my the person at the front desk . Didn’t have a trash can anywhere in the room. 

tykiya 

on Expedia

2 years ago

Woke up to see roaches in kitchen area and bathroom checked out early had to go outside shake out all my belongings just to make sure I didn't have anything in my bags 

Nichole 

on Expedia

2 years ago

We checked out as soon as we checked in. The door to the room was open upon arrival, a smashed television was on the table, a very chewed pen in a chair and no blankets on the beds. The bottom of the walls in the hallway on first floor were missing. Staff however was very friendly and helpful during the few minutes we were there.