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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were friendly and tried to help but did not have the equipment to do so. They did not have pillows or blankets for the sofa bed- only for the main beds- so we had to do without. The furniture and shower curtain were ripped and there were splatters of human fluids all over one of the bedroom walls and pictures. There were bugs running all around the kitchen area so we didn’t want to prepare food there. It wasn’t that cheap really so we expected better cleanliness than we got.
Business response:
Dear Tina, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our associate's hospitable service, we are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We have shared your feedback with our housekeeping team so these issues do not happen again. We hope you will give us another opportunity so we can leave you with a... read more
Unsatisfactory experience Checked in late 11:45p, proceed to room, door already cracked open. stepped inside the room was still dirty (bathroom towels all used, bed not stripped/made up with clean linen and there was trash/food on nightstand). Immediately went back to front desk, no apology just issued keys to new room. new room was on the 3rd floor- elevator was broken. Morning of checkout housekeeping started knocking at 9:45a- I requested they come back later. Every 30 min there was a knock from housekeepers, I kept sayin... read more
Business response:
Dear Ashley, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we apologize if a few spots were overlooked. We will address this on a priority basis. Also, we regret the disturbance you felt with the check-out timings, and the staff needs to be more attentive to your needs. Your feedback is essential and will be discussed in the t... read more
Despues de llegar al ckin me digeron que no estaba la reserva y que expedia habia tenido problemas y que no me cuardaron la disponiblidad. Buscar otro hotel de ultimo minuto con 4 niños cercano a la media noche
Business response:
Dear JOSE, We were disappointed to read about your experience and apologize for the issues you had with your reservation. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
Do not stay here They decided to let someone extend their stay and cancelled our room. We did not receive a call and only found out when we arrived at 11pm. They offered a smaller room to which they didn’t have any pillows. We had to go get bedding for the sofa also and had to sleep 3 in the bed to not be on the floor. The employee had no care in the matter and we were charged for the room we booked not received. Highly disappointed and would not recommend.
Business response:
Dear Charles, Thank you for taking the time to evaluate your stay. We sincerely apologize for the issue regarding your reservation and even more so for how our staff handled your predicament. While we believe this is an isolated incident, we regret the frustrations this undoubtedly caused. We will follow up on your concern with our team to ensure we are well-poised to serve you better in the future. Furthermore, please feel free to reach out to us directly at the hotel so we can review your charges; we would love to assist y... read more
Call ahead to see if the remodel/upgrade is done According to the manager, this property is going through a transition. There were no supplies in the kitchen even though there was a note inside a cabinet listing what should be included(and a reason we stayed here). When I asked for them, they had a a couple plates, mugs and knives to give me. That's it...no cookware, forks etc. I got the impression they left the towels that were still on the rack from the previous guest, so I asked for fresh. There was no soap to wash hands ... read more
Business response:
Dear Nancy, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback is shared with our concerned individuals to review the areas mentioned and work on improving the same. On the other side, we are pleased to know our staff was attentive and tried to resolve the issues to the best of their capabilities. Please give an oppor... read more
This shouldn't be a 6.5 out of 10 rating. The girl who checked us in was fine but from that point on everything else was no good. The whole place smells, our door was open when we got to our room, windows were open ( I know why now, they were trying to hide how bad it smelled), the room was not clean, 2 towels for a suite that sleeps 6, trash still in the trash cans, no comforter just thin blankets, trash and stuff left under the beds, water only got luke warm not hot and most everything was broken or had nasty stains. Do yo... read more
Business response:
Dear Kimberly, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you in the future and provide you with the seamless stay ... read more
Disgusting place DO NOT STAY HERE This hotel is disgusting. They should not be on this site for anyone to choose. The staff is extremely rude, the hotel itself smells and is dirty but the rooms top it all. There was blood on the floors, complete filth under the bed, hair in the sheet and sinks and the kitchen area was covered in grease. That is just the highlights of this disgusting location. Oh and do not forget the roaches.
Business response:
Dear Kristen, Thank you for bringing these concerns to our attention. We sincerely apologize for the unsatisfactory experience you had during your stay. Maintaining cleanliness and providing exceptional service are top priorities for us, and we deeply regret that we fell short of meeting your expectations. We are taking immediate steps to address these issues with our housekeeping and maintenance teams to ensure such lapses do not occur in the future. Your feedback is invaluable, and we hope to have the opportunity to regain... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.