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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was extremely dirty. There was stains on the floor and on the bed. When you walked on the carpet your feet would stick to the carpet. Soon as we walked into the hotel all you smelled was cigarette smoke. I would not recommend this place to anyone.
Business response:
Dear Latisha, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider giving us another oppor... read more
Lady during day was nice and helpful.
Business response:
Dear hugh, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. However, we’re glad you find our staff helpful, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
This place was very uncomfortable. Broken/stained/missing items in suite
Business response:
Dear Raechel, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The staff were friendly and helpful. The property has seen better times. The carpet in the halls was filthy. The room carpet was dirty and the room smelled like cigarette smoke. The bathroom was outdated and dingy. The sofa was dirty and we all ended up with flea bites!! I don’t recommend this property unless you are desperate for a place to stay.
Business response:
Dear Cynthia, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a beautiful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests. We are concerned that this did not occur and have immediately brought this to the attention of our housekeeping for review and action. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. We look forward to your return visit. S... read more
Hard to describe the disgusting filth we encountered during other few hours we were in the property. We attempted to resolve these issues with the hotel but they refused. There were full trash cans left with the prior tenant’s trash..vey long black hair, wads of used tissue, food wrappers. It smelled terrible, a very strong odor of rotten food. All the windows had been left open to the room and the windows do not have screens in them. The room was full of insects and bugs flying around. There were no clean towels, the bathro... read more
Business response:
Dear Erin, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope to have another opportunity to show you this was an isolated incide... read more
Property had no extra pillows for the guests in front of me when i was checking in. I told the front desk lady they could take mine because i travel with my own pillows and she said "if they ask again I'll let them know"... The buildings, rooms, hallways and doors reminded me of the low income apartments i deliver food to. I could hear every footfall of the people above me. The hot water took a couple minutes. The shower head looked gross and the hooks holding up the curtain were all rusted. There were cobwebs at eye level o... read more
Business response:
Dear Riley, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We welcome the opportunity to prove ourselves again as your trusted hotel whil... read more
Not enough towels. No sheets for the pull out couch. Whole in the bathroom door and ceiling. Shower dripped. Would not ever stay here again
Business response:
Dear Carole, thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality during your stay. Our intention is never to disappoint a guest; your feedback is essential to us. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 3 star rating with 843 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.