Extended Stay America - Richmond - Glen Allen - Short Pump

Mohammad 

on Expedia

3 years ago

This hotel is a mess ,, hallways looks nasty, the room we were in looked awful, the carpets are so dirty seems hasn’t been properly cleaned for ages 

Troy 

on Expedia

3 years ago

Rooms not clean. There were no towels. No one serviced the room. Elevators were not working. Commons Areas weren’t cleaned. 

Kellie 

on Expedia

3 years ago

A disappointing stay. Hotel needs major overhaul. This was a very disappointing stay. This property is old. Old and neglected. Old and in need of serious repairs and upgrades. Upon arrival with luggage and needing a luggage cart, the front door is manual. It was very difficult to open the door, hold it open and try and maneuver the cart through not one but two doors. The hotel 'reception' area was cold, not welcoming and dirty. It doesn't look like the doors, door glass and windows had been cleaned in a while - especially sa... read more

Vicki 

on Expedia

3 years ago

Do not stay here! everything was awful! Got zero sleep. Completely terrible in every way. Will never ever stay at extended stay again! I'll stick with courtyard always! Pay the extra $$ to get clean, comfort, quiet and normal people around. 

Gail 

on Expedia

3 years ago

The lobby to the unit extremely dirty, stain carpet, trash on the floor, room was clean but dark and aged furniture. None of the TV’s work, very disappointed 😔 will never stay or consider staying at another Extended Stay. The check in person gave me All these rules or I would be fine a ranging from 150.00 to 250.00. Please take them off your list. I should have been giving a refund 

Gerald 

on Expedia

3 years ago

The hotel was overbooked and I was unable to stay here as a result. The hotel found me another place to stay, but it cost an hour of my time. I specifically chose this hotel because of its proximity to a testing site where I took a very difficult exam the following morning. The time I lost in being located to another hotel was meant to be used for studying for the exam. 

Christy 

on Expedia

3 years ago

Absolutely do not stay here We were only staying for about 14 hours (check-in at 3:00 PM and checked out at 4:30 AM) with several hours out of the room for other activities. If it were actually in the room any longer than the few hours we were there we would have left anyway. The room, hallways, stairways, outside door areas - all disgusting. Trash, stuff, gross. Everything smelled like smoke. Lamp shades and curtains smelled and were stained. Two towels for a room that slept 4. No hairdryer. HAIR and NAIL CLIPPINGS IN BETWE... read more