Extended Stay America - Richmond - Hilltop Mall

Business response:

Steven, thanks for the feedback of your experience at Extended Stay America. We are thrilled to know you liked the fully equipped kitchen and the excellent service of our staff. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our convenient location, we are sorry our service was not up to your expectations. We will step up our efforts and revisit our training procedures to ensure we do not repeat what you experienced. Once more, we apologize and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Karen, thanks for making Extended Stay America a part of your travel plans. We are delighted to know all went great during your stay and that you were impressed with the top-notch service provided by our associates. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Lexx, it was a pleasure having you as a guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff. Everyone including the front desk associates from our team have appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you so much, and we look forward to providing you with another outstanding stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your needs. We are delighted our staff took care of your needs and shifted you to another room which helped to make your stay a great one. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Roger, thanks for the 5-star review of Extended Stay America. We are pleased to know you liked our well-maintained property and were impressed with the courteous service provided by our staff. On behalf of everyone here, we thank you for recognizing our efforts and invite you to stay with us again on a future date. Sincerely, Hotel Management