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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lenique, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
Over all, everything was as expended, roomy, quiet, lots of places locally to eat, could have been a bit better at the vending machines but they do have laundry, which is a nice touch, Breakfast was just a Grab n Go... not bad for what it was... 8 outta 10 for me.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you enjoyed your accommodations along with the fully-equipped kitchen and that you liked our location. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Portia, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
The building is an older building, but we like the location near the Mall. The guest check in service was prompt and friendly. The room has all the necessary amenities, and everything works great. A plus, non smoking and no smell of bleach.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed your accommodations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Tweaking Necessary The weekend female staff behind the front desk need other jobs - they're not "into" customer service. Especially the one that refused to get off the telephone while helping me. They could do a lot better with breakfast. They need to stop upcharging for wifi. They need to get Xfinity or invest in more channels from Dish. They need to hire more front desk folk like the young man that helped me on Friday night. They need to have a solution for when they run out of quarters.
Business response:
Daphne, we are terribly for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered here. Your feedback for the maintenance issue and our breakfast offerings have been discussed with the appropriate individuals in an effort to improve our service and facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Daniel, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
It I was just there for one night. I would recommend this property to someone else it has a kitchen in the room.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with your well-appointed room along with the fully-equipped kitchen and that you had a great stay. We appreciate your business and look forward to welcoming you back soon for another memorable experience. Sincerely, Hotel Management
The staff was friendly, but they weren't always at the front desk. I had to call out to them a couple times before getting help. Also, they couldn't print a page for me, because the printer wouldn't operate with the new computer. Seems odd. I asked for help finding businesses 3 times, and only 1 time did it work out well. The other 2 times, once I was directed to a business that either closed before 5pm on a Thursday or was out of business. The other time I wanted a restaurant (because, as I mentioned, my first choice didn't... read more
Business response:
Steve, thank you for being our guest. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed our feedback and will use it as a training tool to improve our future guest experience. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We ho... read more
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.