Extended Stay America - Richmond - Hilltop Mall

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the service provided by our staff. We are grateful for the feedback you provided and look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Roger, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectation for an excellent stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Eric, thank you for staying with us. We are happy you had a satisfactory stay. However, we are sorry for not meeting your expectation and for any inconvenience you had while here. We hope you will give us another opportunity to show you we truly value our guests. Sincerely, Hotel Management 

Business response:

Wow - Jonathan, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

John, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Sidney, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, General Manager 

Business response:

Rosanna, thank you for being our guest. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your candid feedback, and we hope to welcome you back in the future. Sincerely, General Manager