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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room but no ammentities The room was clean and staff was very friendly! However, there were no co Fort items in room, like plastic cups, Kleenex, coffee maker or even hangers in the closet. The bathroom showed some wear but the bed was comfortable and the carpet and appliances were very neat and clean.
Business response:
Tina, thank you for reviewing your stay. We are pleased to know you liked our staff and had an overall pleasant time with us. However, we are sorry for the disappointment you had with our in-room amenities. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thanks for the feedback, and we hope to welcome you back soon for an even better experience. Sincerely, Hotel Management
Clean and quiet Great service and room
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
todo perfecto. limpieza trato amable lastima que no pude esperarme al desayuno
Business response:
Maria, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and were impressed with our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The staff was excellent they were very nice the bad was the door key system was in need of updating my keys did not work constantly had to do some tricks to get them to work. The bed was not stable when I sat on the front it would flip in the air and I weigh 190 not to much also it was in need of a good cleaning the were wrappers of personal things around the bed area gross the room is definitely dated but the people were really friendly and helped as much as they could
Business response:
Thanks so much for your review. We appreciate you being our guest, and your feedback is helpful in knowing what we're doing right and the areas where we need to improve. We're glad you enjoyed your stay overall and apologize for failing to meet some of your expectations. Our team would love to welcome you back soon. Sincerely, Hotel Management
They Have Roaches Room wasn't very clean and there were roaches. Also not many channels for tv
Business response:
Kenyetta, thank you for being our guest. We are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.