Extended Stay America - Richmond - Hilltop Mall

Business response:

Latoya, we want to extend our sincere gratitude for taking the time to review your stay at Extended Stay America. We are happy to read about your fantastic stay and the excellent service you received. We are fortunate to have a team that understands the true meaning of hospitality and simply wants you to have the best stay possible. Thank you for making us your home away from home and for the recommendation. We look forward to your future stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Erika, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. Yanni is a valued member of our team, so it is no surprise he took such great care of you. That is what we like to see! Please be assured that we will pass along your compliments to him. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Jackoline, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Kieran, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for posting the wonderful feedback. We're so glad you were so impressed with our perfect location and that you had a great stay. Thank you again for your review, and we hope you will choose Extended Stay America again! Sincerely, Hotel Management