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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic and Simple Just needed a place to sleep while working in Richmond.
Business response:
Steve, thank you for being our guest at Extended Stay America. It’s nice to know our location was convenient for your needs and that you enjoyed your overall time with us. However, we regret if any inconvenience was caused. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Rough start but they made it right First room we got was not up to par but they moved us right away to a different room that was much better. It's been awhile since I'd been to an extended stay so I was suprised the rooms weren't already stocked, you have to ask for every little thing you need but the room fit our needs and the staff was very friendly and helpful. I would definately stay here again in the future.
Business response:
Scott, thank you for including Extended Stay America in your travel plans. It’s nice to know our location was convenient for your needs and that our facilities and service were to your satisfaction. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our policies a bit different than traditional hotels. We value your feedback and look forward to your return visit soon. Sincerely, General Manager
decent NOTHING SPECIAL. DECENT PLACE TO STAY AT
Business response:
Thank you for being our guest at Extended Stay America - Richmond - Hilltop Mall. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Richmond - Hilltop Mall. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
The place was all sorts of problems. A room with a broken lock that doesn't lock at all. Rooms that stinks with stale old food. Or doors that you would need to pull the latch up to open the door. Sure was lucky about the understanding and very very nice staff that helped us through it all.
Business response:
Thank you for staying with us and for sharing your feedback. Our top priority is for you to leave 100% satisfied, and we are very sorry we didn't meet that goal for you. We take your comments seriously and will use your feedback to make sure we don't make the same mistakes. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
I really enjoyed my stay and there was plenty to do around the area
Business response:
Penny, thank you for choosing to stay at Extended Stay America - Richmond - Hilltop Mall during your visit to the area. We are delighted to read you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating of Extended Stay America - Richmond - Hilltop Mall. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Business response:
Anthony, thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.