This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall Good Hotel was great, staff at reception was rude.
Business response:
Pedro, thank you for sharing your experience at Extended Stay America - Richmond - Hilltop Mall. Although you enjoyed your overall time with us, I apologize for our staff member being rude to you. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We regret the inconvenience caused and hope that this isolated incident will not deter you from choosing us again in ... read more
If I had other options... No coffee machine in room, come on? No breakfast options, lame. Also, they didn't clean our room. Ive never really had that before. What hotel doesn't clean the guest's room everyday?
Business response:
Thanks for the review. We regret the inconvenience you experienced during your stay. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimum intrusion, we are always happy to provide this service at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We value feedback and will use it to improve our facilities and service moving forward. Sincerely, General Manager
Great for pet owners The experience was really great; the front desk representatives has been helpful and accommodating from the moment we checked in until we checked out! The hotel experience has been great for my pet dog as well; the hotel is very pet friendly and they made the while trip very relaxing not only for me but for my pet dog!!! Will definitely recommend this location and will use it again when coming back to San Francisco!!!
Business response:
Thank you for staying at Extended Stay America - Richmond - Hilltop Mall and for bringing along your furry friend! Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay with us. We love sharing wonderful comments such as yours about our Front Desk Team's efforts and excellent service with our staff. Thanks for the recommendation, and we look forward to your return visit. Sincerely, General Manager
It was ok for a quick trip of 2 days...any longer not so...no pool.
Business response:
Lynn, thank you for being our guest at Extended Stay America - Richmond - Hilltop Mall. We appreciate you giving us a nice rating and are glad you had a comfortable stay with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Nice place to stay, rooms are clean and staff is very helpful
Business response:
Thank you for choosing Extended Stay America - Richmond - Hilltop Mall and for sharing your positive feedback. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality met all of your expectations. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
I had booked 2 rooms with double beds. But they could accomodate only one room with double beds. So they provided two rooms with single beds. So i got three rooms with the same price, which was nice.
Business response:
Thanks for sharing your satisfaction online. We are happy you were pleased with your visit to our hotel and appreciate your complimentary comments. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Family Business The hotel was conveniently located. The bathroom sink had mold under the rim along with mold in the tub around the faucet area. You had to get kitchen utensils, coffee pot.. Everything from the front desk. You couldn't get a towel unless you brought down your used ones. Another family member was on the 1st floor and looked old. They had an oblong toiled seat on a round toiled! Our room had been updated in the kitchen area a bit and this was on the second floor. The Marriott next door where a relative stayed w... read more
Business response:
Thank you for your candid review. We are glad you liked our convenient location, but I am sorry for the inconvenience you and your family had. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Please be assured that I have also shared your concerns with my housekeeping team in an effort to improve our service going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Very nice and quiet
Business response:
Thank you for the five-star rating regarding your stay at Extended Stay America - Richmond - Hilltop Mall. We are glad to know you had a lovely time with us. Thanks for the review, and we hope to welcome you back the next time you are in our area. Sincerely, General Manager
It was right on time for me in saling my house. I enjoyed my stay
Business response:
Grady, thank you for your wonderful feedback. It’s our pleasure knowing you loved all the aspects of your stay and had a great time at Extended Stay America - Richmond - Hilltop Mall. We hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.