Extended Stay America - Richmond - Hilltop Mall

Anonymous 

on Expedia

7 years ago

It was okay, room/hotel was a lot more run down than what pictures reflected 

Anonymous 

on Expedia

7 years ago

Ok could use better breakfast or options for guests 

Monica 

on Expedia

7 years ago

Richmond ESA review we loved it! It was clean and had everything we needed without having to ask for it. 

Debra 

on Expedia

7 years ago

Good place to stay to see Muir Woods the next day My room was fine. It was nice to have my own room as we booked one room with 2 beds which was not available so we got 2 rooms, each with one bed for the same price. I had never stayed at an extended stay. The only thing lacking was an ice machine. For vacation stays, I would not stay there again but it was good for one night. 

Avery 

on Expedia

7 years ago

Great 

Stephen 

on Expedia

7 years ago

No maid service , no cups, but friendly staff Staff was friendly and polite but did not I form us that there was no maid service unless we stayed more than a week, nor did they inform us that we actyvkukd have had maid service for an extra $10 per day, which we would have done. There were no extra towels it plates, cups, etc until we asked and then had to pick up at the front desk. Breakfast was extremely minimal. We didn't realize this was the policy at Extended Stay...will probably not stay again.