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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did the job! We needed an affordable place to rest our heads for a group of 12. This place did the job! Overall condition of the property was decent -- could use some love though, it felt a little dingy. Water pressure in the shower wasn't the best; but, all in all a good place to sleep after a hard day of festival work.
Business response:
Thanks for stay with us. We are glad to read you had an overall pleasant visit and liked the value we offer. However, we are sorry for the issue you experienced in your room and regret the inconvenience it caused. We have shared your comments with the appropriate individuals to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
Very good service would stay there again
Business response:
Thank you for being our guest. It is a pleasure knowing you were pleased with the wonderful service offered by our staff and that you had a fantastic stay. All of us at Extended Stay America would love to welcome you back soon. Sincerely, Hotel Management
Central to My Activities Base of activity was in Albany, but with 'Graduation at Berkeley' we found this the best option to dining out, visiting base event, services, and shopping options.
Business response:
Gail, thanks for being our guest. We are delighted to read you were benefited with the proximity to various places and that you had an enjoyable stay. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It was good but I smelled weed in hallways every time I walked by
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Nice Stay I was met at the reception desk by a friendly receptionist. She was polite and expeditious. I got to my room and was surprised by the spaciousness. The bed met my needs and the room was clean. I have seen the negative reviews, but I like to find out things first hand. I had booked for a night, then extended. Enough said. Price was right and room was clean.
Business response:
Thanks for choosing Extended Stay America for your stay. We are glad to know you had a good time here and were satisfied with all that we offer. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
What I needed Everything was OK. The elevator made a great deal of noise, and the electronic voice didn't work well, but it got me to and from the lobby fine. Didn't use the wifi.
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are glad we met your expectations and that you had a pleasant stay. Your concerns have been shared with our concerned teams to improve our service and facilities moving forward. We hope you will give us another chance to provide you with a better visit the next time your travels bring you back. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Sketchy people staying there. ? Rude person at the front desk.
Business response:
Thank you for being our guest. We hope your overall experience was pleasant. We are sorry for the inconvenience you had here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.