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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only in room for few hours. OK
Business response:
Thank you for sharing your experience. I am pleased to read you enjoyed your short stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Staff are not nice, they have long face. No more continental breakfast :( not happy. Lobby small like cigarette or other kind of smocking. Thing that they can be fixed.
Business response:
Thank you for sharing your experience with us. I am disappointed to read you could have received better customer service and that our grab-and-go breakfast did not meet your expectations. We will work on ways to better serve our guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
good not great Front desk guy was amazing! Room was clean but basic and TV was fuzzy or blinking the whole time. Other than that is was good.
Acceptable hotel for business travel. Room was clean and well maintained. There are 2 minor downsides: 1: the air conditioner has a motion sensor and does not run at all during the day, so you come back to a hot room every night. Not a huge deal once you get used to it. 2. No housekeeping if you stay less than 8 days. Again, no big deal if you know ahead of time. I'll stay there again.
Misfeelings bout amenities but good night sleep Construction was going on, so first impression was hard to make. No breakfast although it said on the hotel blurb. Needed a key to get vending seemed overkill. Bed great. Room roomy. Clean.
Business response:
Thank you for providing us with details about your stay. We appreciate the kind comments about the cleanliness of your room; however, we apologize that there was construction going on during your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Nice Hotel I had 3 dogs and their beds with me, the room was big enough and comfortable
Business response:
Thank you for taking the time to share your experience. I am thrilled to see you valued our pet-friendly location and favored the size of the room. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Paying for services not provided They stop providing coffee, food, etc - due to not having permit. Floors in hallway and trash room dirty, no one at front desk at 5 am. Even after I informed them trash sat there for a few days. Shower in room high pitch sound and water didn't drain. Found fleas on me. I should have listen to the other reviews and not stayed here.
Business response:
We appreciate you taking the time to write a review and for choosing to stay with us. I am sorry you endured many issues in out hotel. Our staff have been informed to fix the issues mentioned, such as a trash, the maintenance engineer will see to your bathroom, and a contractor has been called to treat your room. Thank you for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.2 star rating with 1,197 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.