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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a really nice hotel the only things i have to complain about is that the bathroom door didnt lock and they did not have extra blackets
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had a pleasant time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Business response:
Randeep, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
The location of this hotel is excellent because it’s very quiet at night for good sleep. I wasn’t happy about the breakfast that they provided.
Business response:
Thank you for staying with us. Although you liked our convenient location, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Ok, for a one night stay Its a quick stop for an overnight stay, no amenities or fancy breakfast..bare minimal items for breakfast. the check in was ok, girl at the counter overcharged my card, although reservation was made in advance. I did get a refund back to my credit card, but it shouldn't have happened in the first place
Business response:
Tricia, thank you for choosing Extended Stay America for your overnight stay. Although you had a pleasant time with us, we are sorry for the issue you had with our front desk service and regret the inconvenience it caused. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
It was...alright. My stay was ok...in the end, all I needed was a place to shower and sleep, so this place took care of that. The area before the movie theater is kind of sketch. There was a bum that hung around the front door day/night. I passed by a hooker on the way out of the front door. The lady at the front counter was nice. After I checked in, I was greeted by a strong smell of weed on the elevator and all throughout the second floor. The inside of the elevator looked dumpy; scratches and stains everywhere. The 2nd st... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The staff was great but the hotel was just okay. I was awakened by someone playing loud music in their car at 5 am right outside my window. I would have liked to sleep a little longer. I will not be returning to this hotel!
Business response:
Thank you for choosing us and for leaving a review. We are glad you had a pleasant stay but would like to apologize for the noise you experienced. Our goal is to provide a comfortable and relaxing stay for our guests, and we are sorry we did not deliver. We appreciate the feedback and we hope to have the opportunity to welcome you back and show you our quieter side! Sincerely, Hotel Management
Business response:
Caleb, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
We'll be back Everything we want with full roomy kitchen. Cannot say enough good things about the staff, friendly and attentive. Thanks Must e the reason we come here year after year
Business response:
Steven, thanks for the feedback of your experience at Extended Stay America. We are thrilled to know you liked the fully equipped kitchen and the excellent service of our staff. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Good location Lobby service wasn't good, but location is excellent on my opinion, close to the freeway
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry our service was not up to your expectations. We will step up our efforts and revisit our training procedures to ensure we do not repeat what you experienced. Once more, we apologize and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.