This profile has been claimed by the business owner or representative.
Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do you OWN housekeeping for a little less Service was horrible, clean towels,and trash
Business response:
James - Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not happy with your housekeeping. Your comments were reviewed by the staff, and we will discuss this issue with our housekeepers to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice location close to freeways and stores. Nice location close to the freeway And other stores and the movies. One thing I didn't like was that people were smoking marijuana in their room. We let the staff know and they were taking care of it because they do have a fine for smoking. They need a receptacle plug for your cell phone at the nightstand
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our location and fully equipped kitchens; however, I apologize that we were unable to meet your expectations. Please know that we do not tolerate illegal substances on our property and once any illegal acts occur we work hard to identify the issues and handle them accordingly. To uphold our company's high standards, we will retrain our front desk staff to ensure we are clearly communicating our policies during guest arrivals a... read more
Peace & Respect Kenny and Jazmine were courteous true professionals and made my stay very gratifying. "I'll be back" :)
Business response:
Thank you for taking the time to write a review of your stay. I’m so pleased to read that our staff provided you with exceptional customer service! I will be sure to share your kind comments with the entire team. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
My experience My room was awesome. I stayed at the Marriott next door in a presidential suite it was cool but this room here felt like a little deluxe studio very homely
Business response:
I appreciate you taking the time to write a review of your experience with us. I’m so pleased to read that we were able to exceed your expectations and provide you with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.3 star rating with 1,236 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.