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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Paying for services not provided They stop providing coffee, food, etc - due to not having permit. Floors in hallway and trash room dirty, no one at front desk at 5 am. Even after I informed them trash sat there for a few days. Shower in room high pitch sound and water didn't drain. Found fleas on me. I should have listen to the other reviews and not stayed here.
Business response:
We appreciate you taking the time to write a review and for choosing to stay with us. I am sorry you endured many issues in out hotel. Our staff have been informed to fix the issues mentioned, such as a trash, the maintenance engineer will see to your bathroom, and a contractor has been called to treat your room. Thank you for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
We checked in at 7pm. Our room wasn't ready. We had to wait in the lobby for 15 mins.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not ready upon arrival. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Pros & Cons Of Extended Stay America Checking In & Out was hassle-free, but our room wasn't that up to date nor clean. The free grab-and-go breakfast was great. I would wish for more soap considering three people were staying in that one room. The kitchen was great and came in handy with the microwave, sink, and fridge. Parking was ample and the elevator was a bit old. The view was great because I could see my car from it and the hotel wasn't that close to the freeway which was great because sleeping was at ease
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our location; however, we apologize for the housekeeping of your room. I discussed your comments with our team, and we are taking the necessary steps to ensure this does not happen again. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Excellent Great experience ,convenient location, great staff really worth of price, would definitely recommend
Business response:
Than you for writing such kind words in your review. It's pleasing to see you enjoyed many things about our hotel such as our location and affordable rooms. I will be sure to inform our staff how accommodating they were doing your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Close the mall very convenient, and Walmart My staying at Stay America Hotel was very good, will stay there again
Business response:
Thank you for your kind words. I am glad to know you enjoyed our convenient location to the area. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Peace of mind Quite and comfortable
Business response:
We appreciate you taking the time to write a review of your stay. I'm glad our staff was able to provide you with a relaxing and comfortable experience. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Good place to stay at for an OK price.... Our receptionist was awesome... Very nice
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 4.3 star rating with 1,236 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.