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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Family Reunion I'm assuming marijuana is legal in California, because people was smoking it throughout the hotel everyday we was there...other than that the hotel was nice close to everything and staff was very nice.
Business response:
Shannon, thank you for sharing your nice comments regarding your stay at Extended Stay America - Richmond - Hilltop Mall. We are happy to know that you liked our friendly associates and convenient location which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Meh! They stay was okay, the hotel was a bit old, and we had problems with the door key the front desk kept saying it was going to get fixed, but we were there 3 days and they didn't fix it. The bathtub didn't drain I complained about it, but they did nothing about it.
Business response:
Thank you for providing feedback about your stay at our hotel. We're disappointed that you encountered maintenance problems, and we were unable to resolve them to your satisfaction. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Business response:
We are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America - Richmond - Hilltop Mall. Sincerely, General Manager
Family Reunion This hotel is centralized around everything. Shopping, movies, Highway. The area is nice, the hotel staff was very nice. We had no major complaints and would stay here again. When picking a hotel, we tried to stay within a budget, so if you dont mind straightening your own bed, or taking the garbage down the hall then you would like this hotel, they do have daily house cleaning for a small fee of 10.00 a day for those that just have to be serviced to.
Business response:
Thank you for choosing to stay at Extended Stay America - Richmond - Hilltop Mall. We are delighted to know our location was convenient for your needs and that you found us to be a great value in the area. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
Business response:
Peleson, thank you for staying at Extended Stay America - Richmond - Hilltop Mall. It makes us happy to know you had a wonderful experience with us. Thanks for your business. Please come back and see us again! Sincerely, General Manager
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America Richmond - Hilltop Mall. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Business response:
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Richmond - Hilltop Mall Sincerely, General Manager
Overall Good Hotel was great, staff at reception was rude.
Business response:
Pedro, thank you for sharing your experience at Extended Stay America - Richmond - Hilltop Mall. Although you enjoyed your overall time with us, I apologize for our staff member being rude to you. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We regret the inconvenience caused and hope that this isolated incident will not deter you from choosing us again in ... read more
If I had other options... No coffee machine in room, come on? No breakfast options, lame. Also, they didn't clean our room. Ive never really had that before. What hotel doesn't clean the guest's room everyday?
Business response:
Thanks for the review. We regret the inconvenience you experienced during your stay. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimum intrusion, we are always happy to provide this service at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We value feedback and will use it to improve our facilities and service moving forward. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,072 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.