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Extended Stay America - Richmond - Hilltop Mall
- Hotels
- Richmond, CA
About this business
Location details
3170 Garrity Way, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really enjoyed my stay and there was plenty to do around the area
Business response:
Penny, thank you for choosing to stay at Extended Stay America - Richmond - Hilltop Mall during your visit to the area. We are delighted to read you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for sharing your kind rating of Extended Stay America - Richmond - Hilltop Mall. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager
Business response:
Anthony, thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Many thanks for taking the time to share your fantastic rating of Extended Stay America - Richmond - Hilltop Mall. We appreciate you being our guest and look forward to your next visit! Sincerely, General Manager
Business response:
Manuel, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Richmond - Hilltop Mall. Sincerely, General Manager
Family Reunion I'm assuming marijuana is legal in California, because people was smoking it throughout the hotel everyday we was there...other than that the hotel was nice close to everything and staff was very nice.
Business response:
Shannon, thank you for sharing your nice comments regarding your stay at Extended Stay America - Richmond - Hilltop Mall. We are happy to know that you liked our friendly associates and convenient location which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Meh! They stay was okay, the hotel was a bit old, and we had problems with the door key the front desk kept saying it was going to get fixed, but we were there 3 days and they didn't fix it. The bathtub didn't drain I complained about it, but they did nothing about it.
Business response:
Thank you for providing feedback about your stay at our hotel. We're disappointed that you encountered maintenance problems, and we were unable to resolve them to your satisfaction. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, General Manager
The place was all sorts of problems. A room with a broken lock that doesn't lock at all. Rooms that stinks with stale old food. Or doors that you would need to pull the latch up to open the door. Sure was lucky about the understanding and very very nice staff that helped us through it all.
Business response:
Thank you for staying with us and for sharing your feedback. Our top priority is for you to leave 100% satisfied, and we are very sorry we didn't meet that goal for you. We take your comments seriously and will use your feedback to make sure we don't make the same mistakes. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Richmond - Hilltop Mall
How is Extended Stay America - Richmond - Hilltop Mall rated?
Extended Stay America - Richmond - Hilltop Mall has a 3.4 star rating with 2,147 reviews.
When is Extended Stay America - Richmond - Hilltop Mall open?
Extended Stay America - Richmond - Hilltop Mall is open now. It will close tomorrow at 12:00 a.m.