This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed one night . The room smelled bad. the microwave smelled bad. The comforter was thin bed was ok. Over all Just ok.
Business response:
Thank you for your feedback, Subramanian. We apologize for the unpleasant odors and the comfort issues you experienced during your stay. This does not reflect the standard we aim to provide, and we regret that your experience was less than satisfactory. Your comments have been shared with our team to address these concerns promptly. We appreciate your input and hope you will give us another opportunity to offer a more comfortable stay in the future.Sincerely,Hotel Management
Nice staff, good enough property but it was gross. The floors felt sticky and wet almost, my feet were black from walking on them for a few minutes, the headboard had kids’ drawings all over it, there was hair on my towels, the sheets had a couple of stains, etc. if you’re looking for a really clean place, this isn’t the choice.
Business response:
Dear Margaret, We apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear about the condition of the floors, headboard, and linens. Your feedback is crucial for addressing these concerns with our housekeeping team to improve our standards. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Strang people hanging around outside having wired conversations
Business response:
Dear Julisa, Thank you for sharing your experience. We are sorry you felt uncomfortable due to the activity outside the property. While we strive to maintain a welcoming environment, we understand your concerns. Your feedback is important, and we will review our security measures to ensure all our guests feel at ease during their stay. We appreciate your understanding and hope to welcome you back for a more positive experience.Sincerely,Hotel Management
The stat waa ok. Rooms can be a bit cleaner, b u t it was not too bad. A bit outdated. Spent 2 days here. Felt safe. Everyone which was staying here bc they may live here, were friendly.
Business response:
Dear Lisa, Thank you for your feedback. We are pleased to hear you felt safe and found the atmosphere friendly. We apologize for any cleanliness and outdated concerns you experienced. Your comments are valuable and will be shared with our team for improvements. We appreciate your input and hope to provide a more comfortable stay on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.