Extended Stay America - Rochester - Greece

Business response:

Dear Lewis, We’re sorry to hear that you experienced a stale odor during your stay, and we will address this with our team to ensure a fresher environment for future guests. We appreciate you sharing your thoughts and hope to provide a more pleasant experience next time. Sincerely,Hotel Management 

Business response:

Dear Wayne, Thank you for your feedback! We're delighted to hear that you enjoyed a quiet, clean, and comfortable stay with us. Providing a relaxing and pleasant experience for our guests is always our goal, and we’re glad we met your expectations. We appreciate you choosing our hotel and hope to welcome you back for another great stay at Extended Stay America in the future. Sincerely,Hotel Management 

Business response:

Dear Susan,Thank you for your recent stay at Extended Stay America and for posting such a kind review. It is a pleasure to know that we exceeded your expectations, and we appreciate your generous remarks for our team. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Lou,Thank you for your kind review! We are thrilled that our staff made such a positive impression during your stay. At Extended Stay America, we take pride in providing excellent service, and we’re glad it contributed to your experience. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management