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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.
Business response:
Dear Guest, We are delighted to hear that you enjoyed the cleanliness of your room! It is especially wonderful to know that our front desk team member made such a positive impression with her attentiveness and friendliness. At Extended Stay America, we take pride in providing thoughtful service that makes every guest feel welcome. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay soon. Sincerely, Hotel Management
The room was clean and nice to stay.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are glad to know that you found your accommodations comfortable. We also want to extend our apologies for any aspects of your visit that did not fully meet your expectations. Your feedback is truly appreciated and helps guide our continued efforts to enhance the guest experience. We hope you will consider returning so we may offer an even more satisfying and seamless visit in the future. Sincerely, Hotel Management
The room was very clean, the bed was really comfortable, & the staff was friendly & very helpful.
Room was clean, quiet, and comfortable. The staff was excellent and very friendly. Only downside was the hallways were messy
Business response:
Dear Guest, We are delighted to hear you enjoyed a peaceful and relaxing stay and that our team made a great impression with their warm service. Your kind words mean a lot to us. We also appreciate your note about the corridors—it is helpful feedback we will use to enhance our upkeep. Thank you for choosing Extended Stay America, and we hope to welcome you back for another pleasant visit soon. Sincerely, Hotel Management
Me and my son checked in around 9:30.That evening when grabbed some dinner grabbed a few other things.Probably got back to the room like 10:40 / 11:00 like about 2:30 in the morning somebody pulled the fire alarm that went off from two thirty to about four the front desk wasn't able to turn it off. The fired apartment took their sweet precious time. If it was an emergency, we would have been burned down. And despite all that , I wasn't able to get my money back ended up with fifty percent credit , and I was only at the hotel... read more
Business response:
Dear Guest, We regret the distressing situation and appreciate you bringing the fire alarm issue to our attention. We always strive to provide a restful night's sleep for each guest and truly regret that your sleep and rest were disrupted due to the fire alarm. We assure you that the safety of our guests and our employees takes priority over everything else. Fire alarms are rare occurrences at our hotel; therefore, we are sorry for this instance. Additionally, your comments about credit refunds are also taken seriously, as w... read more
Yes very clean and quiet
The dog across the hall barked all night. The fire alarm went off for about 20 minutes. I got no sleep.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry that your rest was disrupted by noise and the unexpected alarm during your stay. While certain situations, such as emergency alerts, are beyond our immediate control, we understand how disruptive they can be. Your comfort and peace of mind are very important to us, and your feedback helps us identify areas for improvement. We hope you’ll consider visiting again so we can provide the comfortable stay you expected and ensure your next visit is much m... read more
Don't know left at 5 am
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and sincerely apologize for any inconvenience you experienced. Your comments are valuable, and we will review them carefully to help improve our services. We appreciate your input and hope you will consider giving us another opportunity in the future, allowing us to provide a more comfortable and enjoyable experience for you. Sincerely, Hotel Management
Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.
Business response:
Dear Guest, Thank you for sharing your experience! We are glad the second room worked out well and that you found it clean and comfortable. We appreciate your patience with the room changes and are happy to hear our team made a positive impression. At Extended Stay America, we strive to make every stay smooth and welcoming, and we hope to host you again for an even more seamless visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.