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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been cleaner and the kitchen needs a new coat of paint.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. Your concern regarding the kitchen area will be shared with our appropriate team. So, thank you, and please consider staying with us again in future. We wo... read more
Small bed, No breakfast, only provided granola bars.
Business response:
Thank you for being our guest. We are sorry we regret not meeting your expectations with the size of your bed. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We will also share your comments with our brand leaders to determine new grab-and-go breakfast offerings. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Not very good I would not stay here again. First off the front desk is very unprofessional. Having side conversations. Felt like they were more interested in their own conversations. The room is very basic. The bathroom does not have a fan which was weird. Then the number one annoying thing was the pillows. They are a small square and you get three of them. They are very flat! So we went to ask for more pillows and they were out (because so many others had asked for more pillows). Then when I went to check out I had to stand... read more
Business response:
Hannah, thank you for being our guest. We sincerely apologize for the poor service you received from our front desk associates. We also regret knowing our team was not able to provide you with extra pillows. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
They have a sign posted saying they share guest registrations with law enforcement. My interpretation is that this is anti-immigrant and ICE related. Won’t be staying there again.
When I attempted to check out there was a problem with the front desk computers. I had a bus to catch. I needed to check out and they couldn't do it.The front desk agent was clearly inexperienced and in over her head. The gentleman working with her was brusque and dismissive with me and completely unwilling to work with me or explain the situation. My negative experience with these two employees means that I will likely not be staying with you in the future.
I had a family emergency called the hotel to tell them I was not gong to get there until the next morning; but to please hold my room. I was assured it was till there and they would make note. I called several times after that as I was not able to get there until 24 hours from original expected arrival as they were informed. When I got there, there were undesirables hanging outside, I stood at the counter for 30 minutes waiting for a desk clerk as smelly disturb people sat there and stared at me. When the desk clerk arrived ... read more
I will never deal with Expedia again. Overbooked hotel. Had only smoking room available for me. Very disappointed
Location was good Poor service Ice machine didn’t work No 24 hr. Front desk help
Business response:
Thank you for choosing our hotel. We are sorry for the inconvenience caused due to the ice machine and regret the issue you encountered with our front desk associates. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.