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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property needs a face lift. The lobby area is old, dirty and small.
This appears to be some type of live in shelter. Too many ppl hanging out around the facility. No grab and go breakfast like promised. The rooms were clean. Nice place to lay your head but not really safe for a single traveling female.
Business response:
Dear Cynthia, Thank you for providing feedback regarding your recent stay with us. We apologize for the disappointment regarding the atmosphere and the grab-and-go breakfast not being available as expected. We appreciate your positive feedback about the cleanliness of the rooms and that it served its purpose of providing a comfortable night's rest. We'll review the concerns you raised to ensure a more enjoyable and secure experience for all our guests. We hope to have the opportunity to regain your trust and provide a more p... read more
One guest was loud throughout the night with a dog barking. She wouldn’t be quiet even after the police and staff went to her room to speak with her.
Business response:
Dear Kanika, We sincerely apologize for the disturbance caused by another guest during your stay. Ensuring a peaceful environment for all our guests is a priority, and we regret any inconvenience this may have caused. Our team takes noise complaints seriously and addresses them promptly, but we understand that this situation was not resolved to your satisfaction. Please accept our apologies for the disruption. Your feedback is valuable, and we will use it to improve our guest experience. We hope to have the opportunity to se... read more
Scary once we pulled into the parking lot it was creepy looking people hanging around outside and in the lobby. My wife and child uncomfortable She would not let us stay there.
Business response:
Dear James, We sincerely apologize for the discomfort you and your family experienced upon arrival. Ensuring a safe and welcoming environment for all our guests is of utmost importance to us. We are addressing your concerns internally to prevent any future occurrences. Please accept our apologies for falling short of your expectations. We appreciate your feedback as it helps us improve our service. We hope you will give us another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Manage... read more
Old
Business response:
Dear Nydia, We appreciate your feedback and understand that modern and updated accommodations contribute significantly to the comfort of our guests. We are actively taking steps to refresh our facilities and enhance our services. Your input is invaluable as it helps us focus on areas of improvement. We are committed to providing a pleasant and satisfying stay for all our guests and look forward to welcoming you back to experience our ongoing enhancements.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.