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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone opened my door and it WAS NOT STAFF! When I arrived I realized this was a Hotel that the "less fortunate" rent out and live in pets and all. Which isn't a problem until they're standing around in the lobby doing nothing while you're checking in. And standing around outside the doors of the hotel. But it was booked and I just needed a place to lay my head so I checked in. Not even 30 minutes into my stay I heard what sounded like someone using a key card and rattling a door handle..but I told myself maybe its them goi... read more
Business response:
Dear Yvett, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
There was so much noise and camossion we didn't sleep at all. The room had a kitchen no cups or utensils.
Business response:
Dear Jessica, We sincerely apologize for the discomfort you experienced during your stay. We understand the importance of providing a peaceful and restful environment and regret any inconvenience caused by the noise disturbance. Moreover, we are sorry you were unhappy with the lack of cookware during your stay, and we will address these issues with the concerned individuals for improvement. Your feedback is invaluable, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserv... read more
This property need an upgrade and the bed was horrible and extremely uncomfortable. The staff was amazing and friendly though
Business response:
Dear Tammy, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Nice that there was a kitchenette but it would have been better if there had been dishes, silverware, and glasses.
The provided soap smells bad
Business response:
Dear Laura, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associates and their commitment to excellence are greatly appreciated. However, we are sorry for any inconvenience and will work on improving it. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Yikes. The person who checked me in was super rude. The room smelled like someone had been smoking in it for weeks and tried to cover it with bleach. The bed was comfortable. Took the sheets off before we left like I usually do and found an old blood stain on the mattress cover. Thank god I was only there for 6 hours I guess. The person who checked me out was an absolute dream, she was so nice.
Business response:
Dear Lester, Thank you for sharing your reviews and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Smoking is never allowed inside the hotel premises. Further, we shall work with our housekeeping team to address the problems you mentioned and ensure they are not repeated. Our front desk team is accommodating and available 24/7 to help you. And allow us another chance to serve you... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.