Extended Stay America - Rochester - Greece

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Jasmine, thank you for choosing Extended Stay America. We appreciate your perfect rating and are happy to know you had a great stay. We value your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Tricia, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Yanique, thank you for selecting Extended Stay America on your getaway. We are thrilled to know you were able to relax to the fullest and enjoy each moment of your stay. It was a pleasure serving you, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Cherie, thank you for being a guest at our property. It was a pleasure to know you enjoyed your stay and that you found your suite along with our service to be on par with your expectations. Your gracious rating is highly appreciated, and we look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our ideal location as well as affordable rates, we are sorry for not meeting all of your expectations. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management 

Business response:

Emily, thank you for choosing Extended Stay America. We appreciate your positive rating and are glad to know you liked our cordial associates. However, we are sorry for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management