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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and accommodating. My non-smoking room smelled like cigarettes. The hallway smelled like weed... Good weed, though. The rooms are outdated, but have decent kitchenettes for frugal folks like myself. The neighborhood isn't one you'd want to take a late night stroll around, but hey, the price is affordable. I'll stay again.
Great staff , quiet surroundings, just felt the bathroom needs better cleaning but overall its always great to stay here
Business response:
Delenisse, thank you for making Extended Stay America a part of your travel plans. We are glad you enjoyed the service our associates delivered and the quiet atmosphere. However, we apologize for the cleanliness oversights you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management
Friendly got my deposit back fast
meh I wouldn't stay here again the bed was uncomfortable and the staff not personable
Business response:
Whitney, thank you for your detailed review. We are glad to see from your rating that you had a pleasant stay overall. However, we regret our beds were not to your comfort and apologize for the inconvenience you experienced. We will also address your comments with our team regarding the service issues you experienced, and rest assured we will take the necessary actions to elevate our service levels. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Would have been nice to know there was a $100 deposit on top of hotel rate. Will definitely affect my decision in staying hete again. Which is too bad , it is not a bad place to stay
Business response:
Mark, thank you for staying with us at Extended Stay America and leaving a review. We regret any inconvenience you faced regarding our incidentals. This is standard industry practice at reputable hotel chains, and we will try to communicate this more clearly going forward. It was a pleasure having you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Clean, quite and has anything you need
Pretty sketchy neighborhood. "Loiterers" in the hallway were clearly up to no good. Customer entrances aren't secured. Room was dirty and smelled bad. Smelled like weed in the hallway. Good weed, though. The place needs to be cleaned up and updated.
Business response:
Chris, thank you for posting a review of your recent stay. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.