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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Manager cancelled my booking due to short staff supposedly. They said they called me but no voice message are anything left to let me know. I show up to be told my room was cancelled, they offered me another room at a higher price, I accepted the room under protest as they were not though they cancelled my room. I get to the room the work at all and it’s hot in the room. The ac did not work. Absolute garbage experience
Business response:
Dear James, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management
I called to confirm my room and inform them of a late arrival. Our room was sold and they had no availability. Very unfortunate situation to have my family in after a 6 hour drive. I would give it a 1 star, but I get it. It’s a business. They room was rented to someone staying for a month. The young lady at the front desk was apologetic, but some assistance finding a room would have made the experience a little better.
Business response:
Dear Curtis, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced upon arrival. We understand how frustrating it must have been after a long drive. Your feedback is important to us, and we will use it to improve our services. We're glad our staff member was apologetic, and we regret any assistance finding alternate accommodations was not provided. We hope to welcome you back for a more improved stay in the future. Safe travels!Sincerely,Hotel Management
Room was not the cleanest
Business response:
Dear Cassie, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if we missed any area of your room. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us agai... read more
Nothing
Business response:
Dear Petroula, Thank you for sharing your feedback. We value guest input and use it to improve our services. Your satisfaction is important to us, and we appreciate the opportunity to address any issues or questions you may have. We hope to welcome you back for a better stay in the future. Sincerely,Hotel Management
Had a dog nexts to my room and kept us up most night and did report it to desk 2 times
Business response:
Dear Laurie, Thank you for bringing this to our attention, and we apologize for the disturbance caused by the dog next to your room. We regret that your stay was affected by this issue despite reporting it to our front desk multiple times. We take guest comfort seriously and are addressing this matter with our team to ensure a better experience for all our guests. Thank you for your understanding. We look forward to welcoming you back for a better stay.Sincerely,Hotel Management
Many of the negative reviews I read were unfair. This is an extended stay accommodation not a luxury hotel. It served my needs well.
Used towel left in room - many repairs need to be done - very functional room
Business response:
Dear Elizabeth, Thank you for sharing your feedback with us. We apologize for the oversight with the towel and any needed repairs in your room. Guest comfort and satisfaction are important to us, and we are actively addressing these issues with our housekeeping and maintenance teams to ensure improvements are made. Your comments are valuable, and we appreciate your understanding. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.