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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was wonderful and very kind, but the state of the room was very poor. It smelled like marijuana the entire time we were there, despite trying to air out the room as much as we could. There was also a fist shaped hole in the bathroom door that hadn't been patched. Generally it just didn't feel very clean. The room was fine to sleep in and then leave for the whole day until sleeping again.
Business response:
Dear Emma, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to t... read more
liked everything
Pretty rough shape hotel. Noisy and strong smelling. Hotel staff seem unhappy and overworked/overwhelmed
Business response:
Dear Michael, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. We strive to maintain a comfortable environment and provide excellent service. Please be assured that we'll address these issues with our team to improve. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Every thing was fine but it’s not so friendly for handicapped accessibility. The key swipe at the doors aren’t reachable if you’re in a wheelchair
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We're pleased to hear that, overall, you had a satisfactory experience. Your feedback regarding accessibility is valued, and we'll work to address this to ensure all guests have a comfortable stay. We appreciate your input and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.