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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived around 8:45pm, Check in personnel was nice but the system was in the process of being rebooted and we were told a possibly 45 minute wait to check in. Had to leave after a four hour drive and wait until it was rebooted. This hotel should consider having a paper backup system for checking in.
Business response:
Dear Michael, Thank you for staying with us. Please accept our apologies for the delay in getting to your room and having to wait for a few minutes on your arrival. We have noted your suggestions and remarks and will discuss them with the team for a smooth check-in process and no delay as we advance. Apart from this, we hope you had a good time here. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Didn't get room I booked. My 15 year old had to sleep in a separate room. My room was in a state of disrepair. Very noisy - walls/ceiling paper thin. Continental breakfast was more of a light snack... no juices.
Business response:
Dear Susan, Thank you for your recent stay and the candid review. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management
It was ok average
Business response:
Dear Lance, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Shower The shower in room 161 was broken. The piece was stuck between bath and shower so I went to work with no shower. Customer service at the desk was great as always.
Business response:
Dear Mike, Thank you for choosing our hotel and sharing your thoughtful review. We're sincerely sorry to read about the inconvenience you experienced with the shower during your recent stay. Please accept our apologies for any frustration this may have caused. Rest assured, we take your feedback seriously and will share your concerns with our maintenance team to prevent a recurrence. We hope you'll give us another opportunity to exceed your expectations during your next visit. Thank you for bringing this to our attention, an... read more
Me and my partner have BUMPS ALL OVER US. We have been itching ever since we left the hotel.
Business response:
Dear Ajalaa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Front desk staff very nice, had no issues with that. The hotel itself has very dark hallways, rooms were decently clean, not great, but I guess you get what you pay for. Bed wasn’t comfortable at all. Good to spend one night, wouldn’t want to stay there for an extended stay.
Business response:
Dear Maylin, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.