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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was just as nice as any hotel in the area but for 100 dollars cheaper.comfortable bed, kitchen dinette with fridge,shower was bot and towels were soft.
I didn't like how long it took to get checked in I already had a reservation
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
It had a musty cigarette smell. The hotel seemed dark and could use some updating.
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Business response:
Thank you for taking the time to tell us about your experience.
Not the best Hotel was overbooked and no rooms available. After showing my prepaid receipt the clerk gave me their “Demo” room which did not have a coffee pot or other amenities. Very disappointed with the fact that a prepaid guaranteed reservation means nothing. Someone had a birthday party going hallway was noisy until almost midnight.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered. We also regret the inconvenience you had due to other guests on the property. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Good stay The staff is friendly and helpful. The hotel has worked hard to take all COVID19 precautions.
Business response:
Patricia, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
The evening front desk woman was very pleasing. I believe her name was anayah. The halls smelled, the stair way was dirty. The room was surprisingly not the worse but for over l 100$ for one night go to henrietta! You’ll spend less and get a higher end hotel. The front desk person in the morning, a man. Not friendly AT ALL. It were as if we were bothering him to ask how to check out, his cellphone were too important to leave . I don’t stay at hotels ever so I wasn’t aware that this is like a motel
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. We have asked our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret you did not experience the best from one of our associates. Your feedback will be discussed with the appropriate individual to ensure we are diligent in our service moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 4.2 star rating with 1,339 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.