Extended Stay America - Rochester - Greece

Business response:

Dear Michael, Thank you for your feedback. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We understand the importance of clear signage for our guests' convenience and safety. Rest assured, we will review our entrance signage to ensure it is correctly marked for easier navigation. We hope this does not deter you from considering staying with us in the future. Your satisfaction is important to us, and we look forward to welcoming you back for a more seamless experience.Sincerely,H... read more

Business response:

Dear Caitlin, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile!Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Arturo, Thank you for your feedback. We are pleased to hear that you found our staff to be perfect and your overall stay satisfactory. However, we understand that there is room for improvement in our accommodations. Your comments are invaluable to us, and we are committed to enhancing our rooms to provide a more enjoyable experience. We hope to welcome you back in the future for an even better stay.Sincerely,Hotel Management 

Business response:

Dear Yanique, Thank you for your kind words! We are delighted to hear that you had a pleasant and relaxing stay. Our team at Extended Stay America is thrilled to have been helpful and accommodating. We look forward to welcoming you back soon!Sincerely,Hotel Management