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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For a smoke free facility, the whole place smelled of cigarettes, our room and hallways. Carpet was dirty and severely worn. Toilet, look like someone just flushed after leaving a deuce. Looked like pubic hair in and on the side of the tub. The outside was dirty. Our first impressions of the place were " well, let's just get into the room and make our decision " It was a no brainer! Although there were no other hotels available in the area due to the solar eclipse, we found one 3 hours away.
Business response:
Dear Donald, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We take cleanliness and guest satisfaction seriously, and your feedback is concerning. We are actively investigating these matters with our housekeeping and maintenance teams to address and rectify any deficiencies. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
It was okay overall
Business response:
Dear Rachel, Thank you for sharing your feedback with us. We appreciate your stay and are glad to hear that your overall experience was satisfactory. Your comments help us understand our guests' perspectives and improve our services. We hope to welcome you back for an even better stay in the future. Sincerely,Hotel Management
The front desk was absolutely amazing. Only stayed one night, bed was super comfy but didn’t have a chance to use the kitchen since they never brought up our kitchen package. Just ended up ordering take out and still had a great night. Wish breakfast had a few more options but it got the job done for what I needed. The staff was so polite and make sure that the coffee was nice and hot and refilled when needed. I would stay here again.
Business response:
Dear Kimberly, Thank you for sharing your experience with us. We're delighted to hear that you found our front desk team amazing and enjoyed the comfort of our beds. However, we apologize for the oversight regarding the kitchen package and will address this promptly to ensure it doesn't recur. Your satisfaction is paramount, and we appreciate your understanding. We'll take your feedback into consideration to enhance our breakfast options further. It's wonderful to know our staff ensured your coffee was just right. We look fo... read more
Nice place. Good service. Real pleasant.
I was very disappointed because they banned me from coming to extended stay. I do not know for what reason but I did absolutely nothing wrong. I believe it might be because the manager was rude and disrespectful and my sister called the corporate office on her
Business response:
Dear Chantee, Thank you for sharing your feedback. We sincerely apologize for any inconvenience or misunderstanding regarding your recent experience. We take guest feedback seriously and strive to provide a welcoming environment for all visitors. Rest assured, we are investigating the situation to understand the details fully. Our aim is to address any concerns and ensure fairness in our decisions. Your feedback is invaluable in helping us improve. Thank you for bringing this matter to our attention. We appreciate your patie... read more
Booked this hotel for the eclipse. The staf was helpful at check-in, ensuring the rooms were close to eachother. The rooms were clean. This property need an update.I booked the property because I needed a kitchenette. However kitchen utensils are only available on request. I requested them and was told they did not have... bought some at the nearby 7. eleven.
Business response:
Dear Bhagmatie, Thank you for choosing to stay with us! We're pleased to hear that our staff was helpful during your check-in process and that you found the rooms to be clean. We appreciate your feedback regarding the need for updates and the availability of kitchen utensils. We apologize for any inconvenience this caused. Your comments have been noted, and we will work to improve in these areas. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
The staff was very accommodating and the customer service was amazing!
Business response:
Dear laura, Thank you for your kind words and positive feedback about Extended Stay America! We're delighted to hear that you had a great experience with our staff and enjoyed our exceptional customer service. Providing excellent service and accommodating our guests' needs is our top priority. We truly appreciate your recognition of our efforts. It was a pleasure serving you, and we look forward to welcoming you back for another wonderful stay in the future. Sincerely,Hotel Management
When we got there to check in they said that they had no rooms available it was our wedding night I’m beyond and didn’t get my money back ! 😡😤 The girl at the desk was not professional at all and was rude attitude entire time ! I would never recommend staying here !
Business response:
Dear Heather, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.